Full-Time
Senior Customer Success Manager
UK
Updated on 11/22/2024
Attentive
1,001-5,000 employees
Personalized SMS marketing solutions for businesses
Senior
London, UK
Requires in-office presence in Shoreditch, London for 2 days a week (Tuesday and Thursday).
- 4+ years of account management experience required, preferably at Martech SaaS company
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software (for design, data management, and internal tools)
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools
- Interest in startups, software and entrepreneurship
- Comfortable working from our Shoreditch office 2 days a week (Tuesday and Thursday)
- Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
- Develop a “consultant” perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
- Work closely with the executive team to translate customer feedback into specific product requirements
Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium options for customization, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.
Company Stage
Series E
Total Funding
$839.5M
Headquarters
Hoboken, New Jersey
Founded
2016
6 month growth
↑ 8%1 year growth
↑ 15%2 year growth
↑ 6%
Simplify's Take
What believers are saying
- Attentive's rapid growth, including a 128% revenue increase in the UK, highlights its strong market demand and potential for expansion.
- Strategic partnerships, like those with ParTech, enhance Attentive's capabilities and market reach, particularly in the restaurant industry.
- The recent $7 million Series A funding round will likely accelerate the development of AI-driven products, boosting innovation and market leadership.
What critics are saying
- The competitive landscape of SMS marketing is intense, with new entrants like Textla aiming to democratize the space.
- Reliance on AI-driven personalization could face challenges if there are technological hiccups or data privacy concerns.
What makes Attentive unique
- Attentive's focus on personalized SMS marketing for eCommerce and DTC brands sets it apart from broader digital marketing platforms.
- The integration of advanced technologies like APIs and webhooks ensures seamless and efficient messaging, enhancing user experience.
- Attentive's AI-driven solutions, such as AI Journeys and AI Pro, offer hyper-personalized interactions that competitors struggle to match.
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Benefits
Generous PTO
Medical, Dental, & Vision Insurance
Daily Lunch Delivery Credit
Equity
Remote Work & Wellness Benefits
Company-Wide Events & Employee-Led Activities