Sutherland

Global BPO providing customer lifecycle management

Customer Service Agent - English account

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listed

About the Job

Requirements

B2 level English proficiency.
Problem-solving abilities and a customer-focused mindset.
Ability to work in an on-site team environment.
Availability to work a full-time schedule and flexibility to accommodate shifts.

Responsibilities

Manage daily customer interactions, address inquiries, resolve concerns, and ensure customer satisfaction.
Manage customer accounts and provide customer communication.
Support the customer service team in meeting organizational objectives.
Foster positive relationships and maintain a high standard of customer care.

Job Description

This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.

Qualifications

B2 English level
Problem-solving abilities and a customer-focused mindset
Ability to thrive in an on-site teamwork environment
Availability to work a full-time schedule; flexibility to accommodate shifts

What We Offer

✅ Fully paid training

✅ Company-provided transportation

✅ Social & medical insurance

✅ Guaranteed KPIs for the first 3 months

✅ Professional work environment with career growth opportunities

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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