Process Business Resilience Officer

An ambitious individual with a strong understanding of Business Continuity Planning. He/she should possess effective communication skills. Should be amenable to work in high pressure, especially during contingencies. Partners with cross-functional teams to ensure compliance with international standards (e.g., ISO 22301) drives crisis preparedness and fosters a culture of safety and resilience.

Key responsibilities

• Responsible for implementing changes / improvements / new initiatives / standardization related to BCM across all GSCs within his / her process. His/ Her responsibility is to make sure that the process complies with the BCM framework by completing the activities like Business Impact Analysis (BIA), Process risk assessments, creating, establishing the Functional Business Continuity Plans (FBCP) and implementing the apt recovery strategies.
• Periodically review the list of critical processes or activities for the process
• Work closely with migration managers to make sure that the new processes and activities are included and reviewed under BCMS framework.
• Maintain the recovery strategy current and accurate as per business requirements.
• Carry out monthly employee BCP awareness sessions for the respective process
• Responsible for ensuring that the process at his/her site is fully prepared to handle contingencies, key activities like;
• Updating the process vital records such as shift schedule, employee contact details, Access requirements, keeping most updated list of BCP pool staff on the BCP SharePoint, rotation of BCP pool as per process policy, updating the process exception matrix and cross training material on BCP SharePoint etc.
• Responsible for executing various BCMS activities in the process at a site such as relooking and revising the Business Continuity Strategy, contact lists, Functional Business Continuity Plan (FBCP) etc. (depending upon the Recovery strategy)
• Responsible to execute the process BCMS tests/trainings along with process PCO’s as per the defined frequencies
• During crisis he/she will act as a SPOC for all PCOs to coordinate the recovery.
• Ensure the process is being recovered as per FBCP during crisis.
• Provides the process recovery status at regular interval to the Process Leads.

Required qualification

• Bachelor’s or master’s in business administration, Risk Management, or related field.
• Preferred: CBCP, MBCI, or equivalent certification.
• 5-6 years’ experience in resilience, crisis, or continuity management in multinational or GCC environments.
• Expertise in ISO 22301, compliance, risk assessment, and technology solutions.
• Proven experience managing BCP/DR programs, audits, and crisis simulations.
• Effective communication and stakeholder management

Required Business/ Technical Knowledge

• Experienced in Python, Power BI, AI, and Microsoft (Ms word, excel, PowerPoint)
• Experience in Business Continuity Planning (Mandatory)
• Effective communication and presentation skills
• Ability to handle multiple sites (In the absence of another site focal)
• Ability to conduct Awareness programs
• Ability to influence without authority
• Basic understanding about Supply Chain Industry

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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