Program Manager - Youth Mobile Crisis Intervention
Full-TimeUpdated
$90k - $95k/yr
Mid, Senior
Master's
Lynn, MA, USA
In Person
Medical, Clinical & VeterinaryMental & Behavioral Health
About the job
Requirements
A master's degree in Social Work, Counseling, or a related field, with corresponding independent licensure is required.
Four years of clinical experience are required.
Two years of experience in a supervisory role are required.
Expertise providing behavioral health and crisis services to children and families is required, along with a solid understanding of Massachusetts's mental health system and available services.
A valid driver's license and reliable transportation are required.
Responsibilities
Train, assist, and monitor master's-level clinicians, bachelor's-level clinicians, and family partners to ensure their proficiency in the fundamentals of the wraparound service model.
Train, assist, and monitor all staff in crisis assessment and safety-plan development, ensuring plans and assessments emphasize family skill building, use of natural supports, and collaboration with established treatment providers.
Ensure linkage and coordination to community-based treatment options to minimize the need for out-of-home and more restrictive placements.
Develop and maintain strong relationships with other community youth and family service providers to strengthen referral streams both inside and outside Eliot.
Ensure that all staff follow the single point of entry for Eliot's youth behavioral health services, including CSA.
Serve as the primary liaison between Youth MCI and CSA, including supervising CSA-embedded staff, tracking and monitoring referrals, participating in CSA meetings as necessary, and supporting the partnership between Youth MCI and CSA.
Join Eliot – A Place to Belong, Grow, and Inspire Change
At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.
Benefits at Eliot
We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:
Generous Paid Time Off – Vacation, sick time, and paid holidays
Comprehensive Benefits – Medical, dental, and vision plans
Retirement Savings – 401(k) with employer match
Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
Financial Security – 100% company-paid life and accidental death insurance
Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
Eliot is seeking a Program Manager to join our Community Behavioral Health Center’s (CBHC) Youth Mobile Crisis Intervention (YMCI) team. Eliot’s CBHC program serves as a single point of entry for mental health and substance use services for youth, families, and adults.
In this role, the Program Manager will lead and oversee a team that provides 24/7 mobile crisis response to youth and families experiencing psychiatric emergencies. The Program Manager will ensure that services are responsive, individualized, and grounded in a strengths-based, child-centered, and family-focused approach. Care will be community-based, multi-systemic, and culturally responsive, with a focus on supporting youth and families in the least restrictive setting possible.
Responsibilities:
Train, assist and monitor a staff of Master’s Level clinicians, Bachelor’s Level clinicians and Family Partners ensuring their proficiency in the fundamentals of the wraparound service model.
Train, assist and monitor all staff in crisis assessment, development of safety plans and continually assure such plans / assessments emphasize family skill building, utilizing natural supports, and collaboration with established treatment providers.
Ensure linkage and coordination to community-based treatment options to minimize the need for out of home, more restrictive placements.
Develop and maintain strong relationships with other providers of youth and family services in the community to strengthen referral streams both inside and outside of Eliot.
Ensure the single point of entry for all youth behavioral health services within Eliot, including CSA, is followed by all staff.
Be the primary liaison between Youth MCI and CSA, including providing supervision to CSA embedded staff, tracking and monitoring referrals, participating in CSA meetings as necessary, and supporting the partnership between Youth MCI and CSA.
Qualifications:
Requires a Master’s degree in Social Work, Counseling, or related field with corresponding independent licensure
Four years of clinical experience
Two years of experience in a supervisory role
Expertise providing behavioral health and crisis services to children and families with solid understanding of the mental health system and services available in the state of Massachusetts.
Valid drivers license and reliable transportation
Schedule: Monday-Friday, 9am-5pm or 10am-6pm
Annual Salary
$90,000—$95,000 USD
At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.