Repair Technician - RMA Repair Center

Repair Technician –
RMA Repair Center
1. Position Summary
The Repair Technician is responsible for diagnosing, troubleshooting, repairing, and validating defective AI server systems, electronic assemblies, and components received through the Return Merchandise Authorization (RMA) process.
This position supports the RMA Repair Center by ensuring that returned products are efficiently repaired, thoroughly tested, and restored to customer-ready condition while meeting quality, reliability, and turnaround time requirements.
The Repair Technician works closely with Quality Engineering, Failure Analysis Engineering, Test Engineering, Manufacturing Engineering, and RMA Operations teams to identify failure modes, implement effective repair solutions, and drive continuous improvement in repair processes.
2. Key Responsibilities
RMA Troubleshooting and Repair

• Perform diagnostics, troubleshooting, and repair of defective AI server systems, server motherboards, electronic assemblies, and related components.
• Identify hardware failures involving CPUs, GPUs, memory modules, PCIe devices, power supplies, networking components, and storage devices.
• Execute component-level and board-level repairs using appropriate tools, equipment, and established repair procedures.
• Perform rework and replacement of defective electronic components, connectors, cables, and assemblies.
• Troubleshoot server power-up failures, boot issues, hardware communication errors, and system performance abnormalities.
• Follow approved repair instructions, engineering specifications, and standard operating procedures.

Testing and Product Validation

• Perform functional testing, diagnostic testing, and verification of repaired products.
• Execute server-level validation using approved test programs, diagnostic tools, and test equipment.
• Verify repaired systems meet electrical, functional, and performance requirements before release.
• Ensure repaired products pass required testing before being returned to inventory or shipped to customers.

Failure Analysis and Quality Support

• Document failure symptoms, diagnostic findings, root cause information, and repair actions.
• Collaborate with Failure Analysis and Quality Engineering teams to identify recurring defects and failure trends.
• Provide technical feedback regarding product failures, repair challenges, and potential process improvements.
• Support corrective and preventive action activities (CAPA) and continuous improvement initiatives.
• Maintain accurate repair records and traceability of replaced components.

RMA Operations, Continuous Improvement and Process Compliance

• Ensure repair activities meet defined quality standards and RMA turnaround time targets.
• Maintain proper handling of customer products, sensitive electronic components, and ESD-controlled materials.
• Follow ESD, safety, product security, and data protection requirements.
• Ensure repaired products are properly labeled, documented, and released according to established procedures.
• Identify opportunities to improve repair yield, repair turnaround time, and technician productivity.
• Participate in process improvement initiatives to reduce repeat failures and unnecessary component replacements.
• Support the development and improvement of repair procedures, troubleshooting guides, and work instructions.
• Share technical knowledge and best practices with other repair technicians.

3. Required Qualifications

• Technical diploma, associate degree, or equivalent experience in Electronics, Electrical Engineering, Mechatronics, or a related technical field.
• 1–3 years of experience in electronics troubleshooting, repair, or testing in a high-tech manufacturing or electronics repair environment.
• Experience repairing electronic circuit boards, server systems, or complex electronic assemblies.
• Knowledge of electronic components, circuit fundamentals, and hardware troubleshooting techniques.
• Ability to read electrical schematics, wiring diagrams, and technical documentation.
• Experience using electronic test equipment such as digital multimeters, oscilloscopes, power supplies, and diagnostic tools.
• Basic knowledge of computer hardware, operating systems, and server architecture.
• Strong attention to detail, problem-solving skills, and quality orientation.

4. Preferred Qualifications

• Experience in AI server, data center, or enterprise server manufacturing.
• Familiarity with GPU-based server platforms and high-performance computing systems.
• Experience troubleshooting NVIDIA GPU-based systems or other advanced accelerator platforms.
• Experience with board-level repair, soldering, component replacement, and electronic rework.
• Familiarity with BMC, BIOS, firmware, POST, and server diagnostic tools.
• IPC-A-610 or IPC-7711/7721 certification is a plus.

5. Technical Skills

• Electronic hardware troubleshooting and diagnostics.
• Server system assembly and disassembly.
• Component-level and board-level repair.
• Electronic testing and validation.
• Soldering and electronic rework techniques.
• ESD control and safe handling of electronic components.
• Reading schematics and technical documentation.
• Failure identification and repair documentation.
• Basic computer hardware and firmware diagnostics.

6. Key Performance Indicators (KPIs)
The Repair Technician will be evaluated based on the following performance indicators:

• RMA repair turnaround time (TAT).
• First Pass Repair Yield (FPRY).
• Repair quality and repair success rate.
• Repair productivity and throughput.
• Diagnostic accuracy.
• Compliance with repair procedures and ESD requirements.
• Customer return and product quality performance.

7. Behavioral Competencies

• Strong technical problem-solving and analytical skills.
• High attention to detail and quality.
• Ownership and accountability for repair results.
• Ability to work under pressure and meet operational targets.
• Effective teamwork and communication skills.
• Adaptability to changing priorities and new technologies.
• Continuous learning and technical development.