Product Operations Specialist
Posted on 3/29/2024
Parafin

51-200 employees

Growth capital & embedded financial services
Company Overview
Parafin's mission is to build the best in class financial infrastructure to enable growth of small businesses. They provide solutions to grow and retain sellers, as well as everything from capital to underwriting to help kickstart and grow businesses.

Company Stage

Series B

Total Funding

$244M

Founded

2020

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

21%

2 year growth

154%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Operations & Logistics
Quality Control & Compliance
Supply Chain Management
Requirements
  • 3-5 years of work experience
  • Strong understanding of, or desire to learn about a capital or lending product
  • Strong understanding of payments
  • Excellent communication skills
  • Strong quantitative / detail-oriented background
  • Thrive in an entrepreneurial environment
Responsibilities
  • Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
  • Conduct reviews to assess risk factors for high-priority merchants
  • Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
  • Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
  • Review current processes and provide feedback on how to improve product operations and Parafin as a whole
  • Work closely with our partners to identify areas of risk and investigate fraudulent behavior
  • Use data-driven analysis to identify areas of optimization and growth