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Mercier Consultancy Group

Dutch Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written, is mandatory.
  • A valid EU passport is mandatory.
  • Previous experience in a customer service or technical support environment is advantageous, not required.
  • Ability to work effectively in a multicultural environment in Athens.

Responsibilities

  • Provide high-level technical support for premium consumer electronics, including smartphones, wearables, and home appliances.
  • Troubleshoot software and hardware issues via phone, email, and chat to ensure optimal user satisfaction.
  • Educate customers on the features and benefits of the latest consumer electronics technology.
  • Maintain detailed customer records and provide accurate feedback on product trends and common technical queries.
  • Act as a brand ambassador for the client, maintaining the standards expected by a global electronics leader.
  • Collaborate with international teams to resolve complex customer issues efficiently.
  • Ensure all service level agreements are met while maintaining a professional and helpful tone.

Desired Qualifications

  • A passion for technology and a genuine interest in the consumer electronics industry.

About the Company

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