Director Member Education-Enrollment

Facility:

CoxHealth Plans: 3200 S National Ave, Springfield, Missouri, United States of America, 65807






Department:

1756 CHP Enrollment

Scheduled Weekly Hours:

40

Hours:

7:00 am - 4:00 pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. 

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)  

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Director Member Ed-Enrollment is responsible for the direction, management and coordination of all aspects of Enrollment Services. Work closely with Group Administrators and Vendors to resolve member’s eligibility issues with Cox HealthPlans. Organizes and directs all enrollment processes for Cox HealthPlans to ensure Group Administrator satisfaction, accurate, and current enrollments in the Plan. Works to develop and administer policies and procedures for the Enrollment Department of Cox HealthPlans. Accountable for the day-to-day operations of new groups, renewals and member’s records. Ensure customer service is met for both internal and external customers with timely processing of documents.Education: ▪ Required: Bachelor’s Degree in Business Administration or a related field OR High School Diploma or equivalent AND 10 years' health care or insurance experience Experience:  ▪ Required: At least 3 years’ customer service or related experience Skills: ▪ Must be able to work effectively with staff, public and external agencies ▪ Must have the ability to take initiative and to exercise good judgment and decision-making ▪ Problem solving ▪ Critical thinking, conflict management, negotiation and Personnel development ▪ Effective and ongoing communication and collaboration with other department heads Licensure/Certification/Registration: ▪ N/A