Head of Customer Management
About the job
- The candidate should be overly friendly and patient.
- The candidate should be empathetic to personnel experiences.
- The candidate should quickly learn the product.
- The candidate should be digitally and mobile savvy.
- The candidate should have product and customer support experience.
- The candidate should have leadership and management experience.
- Serve as an individual customer manager.
- Build the team that supports a scaling business.
- Some health industry knowledge.
About the company
Outpatient App provides a HIPAA-compliant digital health platform that centralizes patient care information for military health facilities, commercial hospitals, and family caregivers. It automates appointment scheduling (including Periodic Health Assessments), tracks care plan adherence, and enables secure provider-to-provider messaging. The system works by letting healthcare teams and families access and share patient data, automate workflows, and monitor tasks within clinical operations. It differentiates itself by serving both large-scale military/civilian health systems and individual families with a single enterprise-grade workflow platform plus a caregiver app, then offering contracts and subscriptions for organizations and access for families. The goal is to improve communication, coordination, efficiency, and accountability in care delivery.
Company Size
11-50
Company Stage
Grant
Total Funding
$1.3M
Headquarters
Danville, California
Founded
2017
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Simplify's Take
What believers are saying
- MacDill AFB adopted Outpatient in March 2025 for self-scheduling PHAs and OHEs.
- The Air Force Phase II SBIR totals $749,944 and validates the product.
- SSM Health exposure expands beyond defense, broadening adoption across commercial pediatrics.
What critics are saying
- Air Force contracts concentrate revenue; losing MacDill or Travis would hit growth fast.
- PitchBook lists 41 employees, so scaling enterprise support across bases stays fragile.
- Healthcare workflow incumbents and base IT teams can replicate scheduling features by 2026.
What makes Outpatient App unique
- Outpatient unifies PHA, OHE, labs, immunizations, and readiness workflows in one mobile system.
- It sells into military healthcare, with deployments at Travis AFB and MacDill AFB.
- SSM Cardinal Glennon uses it for family care coordination and secure messaging.
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Benefits
- Flexible Work Hours
- Remote Work Options