Full-Time
Head of Customer Management
Outpatient App
11-50 employees
HIPAA-compliant mobile platform for care coordination
No salary listed
San Francisco, CA, USA
In Person
 Customer Experience & Support (2) |
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- The candidate should be overly friendly and patient.
- The candidate should be empathetic to personnel experiences.
- The candidate should quickly learn the product.
- The candidate should be digitally and mobile savvy.
- The candidate should have product and customer support experience.
- The candidate should have leadership and management experience.
- Serve as an individual customer manager.
- Build the team that supports a scaling business.
- Some health industry knowledge.
Outpatient App provides a HIPAA-compliant digital health platform that centralizes patient care information for military health facilities, commercial hospitals, and family caregivers. It automates appointment scheduling (including Periodic Health Assessments), tracks care plan adherence, and enables secure provider-to-provider messaging. The system works by letting healthcare teams and families access and share patient data, automate workflows, and monitor tasks within clinical operations. It differentiates itself by serving both large-scale military/civilian health systems and individual families with a single enterprise-grade workflow platform plus a caregiver app, then offering contracts and subscriptions for organizations and access for families. The goal is to improve communication, coordination, efficiency, and accountability in care delivery.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Francisco, California
Founded
2017
Get referred to Outpatient App
See people who can refer or advise you
Simplify's Take
What believers are saying
- MacDill adopted Outpatient in March 2025 for PHAs and occupational health exams.
- Travis AFB reported 5,500 saved man-hours, a strong buyer proof point.
- SSM Cardinal Glennon still promotes the family caregiving app, expanding civilian credibility.
What critics are saying
- The 2022 Air Force purchase order ended March 2024, exposing renewal and budget risk.
- Defense-focused revenue depends heavily on AFWERX and a few installations, concentrating procurement timing.
- If AI ASSIST underperforms, larger EHR vendors can bundle similar workflows and displace Outpatient.
What makes Outpatient App unique
- Outpatient unifies military readiness, scheduling, messaging, and medical tracking in one workflow.
- Travis AFB and MacDill AFB deployments prove federal niche depth, not generic health software.
- SBIR Phase III sole-source eligibility and AI ASSIST create switching costs for DoD buyers.
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Benefits
Flexible Work Hours
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↑ 7%Outpatient, Inc. started its journey with Military with these awesome people.
Next week, Outpatient is introducing a big update to The Scheduler Platform currently in use at Travis Air Force Base.
Outpatient has secured a Phase II Small Business Innovation Research contract from the U.S. Air Force to further develop an application meant to facilitate medical readiness coordination between medical personnel, commanding officers, active duty airmen and other service members to speed up deployment processes.
The Outpatient App has won Corporate Vision Magazine’s Global Business award for Best Care Coordination Digital Health Solutions Provider – USA.