IHG

Global hotel company

Attendant Room

Janitorial ServicesUpdated on Nov 11

Full-timeMissouri, USA$17.75 /hrIn-person

About the Job

Requirements

The role requires physical fitness to remain on one's feet for most of the day.
The role requires occasional lifting of items up to 50 pounds (23 kilograms) and pushing or pulling heavy objects.
The role requires bending and kneeling for some activities.
The role requires literacy, reading, writing, and basic math skills.
The role requires flexibility to work shifts that may include nights, weekends, or holidays.

Responsibilities

Maintain guest rooms and suites to established standards and ensure they are welcoming and memorable.
Assist guests with requests such as providing a toothbrush or directions.
Update the supervisor on room-service progress and report needed repairs.
Follow established safety procedures and wear protective equipment when needed.
Organize and monitor supplies and amenities, minimizing waste throughout housekeeping areas.
Report, turn in, and/or log lost-and-found items according to established procedures.
Work with the team and communicate with other departments according to hotel procedures to ensure quality and service.
Assist with deep-cleaning projects as needed.
Perform turndown duties as needed.
Perform other duties as assigned.

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Key Accountabilities

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.
Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.
Keep your supervisor updated on room service progress and alert them to any repairs needed
Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.
Be organized - keep on top of supplies and amenities and always try to minimize waste.
Reunite items with owners – and log any lost and found property.
Look smart – wear your uniform with pride.
Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
May regularly assist with deep cleaning projects.
May have turndown duties.
May assist with other duties as assigned.

Key Skills & Experiences

It’s a physical role and you’ll be on your feet most of the day, so fitness is important.
Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
You’ll might need to bend and kneel to complete some activities.
Literacy skills - reading, writing and basic math skills.
Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

EOE/VET/DISABLED.

Hiring Salary: USD 17.75 - 17.75

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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