GBS Enhancement Ownership Resolution CRG Agent

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Job Description:

Job Summary
This position provides a one-to-one customer service experience for UPS customers. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. Also, may support CRG team if needed or other skills withing CS, including answering customer calls.

Responsibilities:

• Builds and maintains relationships with related internal functions (i.e., Billing, Brokerage, Delivery Information and Operations).
• Analyzes and resolves customer issues.
• EO Agent needs to have strong written and verbal communication skills in handling inquiries from internal and external customers. He/She is also responsible for recording communications with customers in a database.
• EO agent needs to have flexibility and must be able to adapt to change with a positive attitude.
• Analyzes and review internal audit reviews and customer surveys.
• Support CRG team if needed or other skills withing CS, including frontline customer calls.

Qualifications:

• Technicians or above in administrative/customer service/finance careers
• Strong oral and written communication skills
• Strong problem-solving skills
• Previous customer service experience in UPS
• English 50% or above

Shift

• Monday to Friday - From 2:00 am to 2:00 pm including Colombian holidays
• Shift flexibility

100% Teleworker

Grade A14 (former grade 8)

NOTE: Remember to attach your resume

Employee Type:
 

Permanent

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