Field Service Technician

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. 

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

We are currently seeking a skilled Field Service Technician with a focus on controls and automation to join our dynamic team. This strategic position is customer interfacing and plays a significant role in solving problems and opening relationship doors. This individual will work on various service-related projects such as providing quality customer service through installation, troubleshooting, and maintenance of our equipment.

The ideal candidate will have a strong knowledge of Heating, Ventilation, and Air Conditioning (HVAC) systems, electrical systems, automated systems, control panels, and be willing to travel extensively, both domestically and internationally, to various client locations. Successful candidates require both technical and social skills to deal with customers at all levels, to minimize equipment downtime, and to ensure a positive customer experience.

This is a fully remote position with preference of home location within the Eastern region of the United States.

As a part of the team, you will:

• Perform installation, testing, and maintenance of electrical control systems, including PLCs (Programmable Logic Controllers), sensors, actuators, and related equipment.

• Provide on-site troubleshooting and repair services for customers, including diagnosing complex technical issues.

• Interpret electrical schematics, blueprints, and other technical diagrams.

• Conduct thorough inspections to ensure that all equipment and systems comply with electrical safety standards and regulations.

• Perform preventative maintenance to extend the lifespan of both mechanical components such as pumps and valves, as well as electrical control systems.

• Provide training and technical advice to customers, promoting best practices for operation and maintenance.

• Document Service activities by completing forms, reports, logs, and records in a timely manner.

• Maintain a high degree of customer service for all support queries and adhere to all service management principles.

• Communicate effectively with customers, colleagues, and management to ensure smooth operation.

• Heavy travel (75%-85%) to customer sites across the US and occasionally internationally.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Visa sponsorship is not available for this role.

What you know:

You have a High School Diploma or an Associate's Degree in a related field preferred and:

• 3+ years Field Service experience in mechanical, electrical or automation industry (pump systems, air handling equipment, valves, heat exchangers)

• Able to read & interpret engineering drawings (electrical/mechanical), manuals, and P&ID/PFD drawings.

• Certification in HVAC systems is a plus.

• Working knowledge of Allen Bradley PLC and HMI software (Rockwell) is preferred.

• Working knowledge of VFD setup and troubleshooting is preferred.

• Highly motivated and self-driven.

• Able to work independently with little or no guidance; upon being fully trained.

• Willing and able to travel 75%-85% across the US and sometimes internationally.

Other Requirements:

• Ability to lift and move up to 50 or more pounds.

• Ability to climb ladders and enter confined spaces, such as air plenums or equipment rooms, as required by the job.

• This role also requires frequent stooping, kneeling and bending as well as prolonged period of standing and walking.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The hourly rate for this role is typically $29.00-$36.00/hour.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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