Operational Resilience Officer

About the job

Job purpose

The Operational Resilience team plays a critical role in ensuring the continuity of essential services within the organization. By verifying the existence and functionality of recovery solutions—both with external partners and internally—the team ensures that these solutions can be activated swiftly in the event of a disruption. This proactive approach allows users to maintain their activities in alignment with predefined conditions, particularly following disasters. The team also oversees the Crisis Management process and ensures its continuous maintenance and improvement under varying conditions. 

Main missions

Your responsibilities include:

• Enhancing Crisis Management, Business Continuity, and IT Service Continuity Management: 

Conduct comprehensive Business Impact Analysis (BIA) campaigns to assess the potential impacts of disruptions on critical business functions. 

Develop and refine business continuity plans (BCPs) that outline procedures and resources necessary to maintain or restore operations. 

• Crisis Management Training and Awareness: 

Design and deliver training programs that educate employees about crisis management protocols, emphasizing various risks including physical loss, cybersecurity threats, and polycrises. 

Foster a culture of preparedness through regular awareness campaigns that equip staff with the knowledge to respond effectively during emergencies. 

• Operational Resilience Documentation: 

Contribute to the creation and maintenance of all documentation required by the Operational Resilience Framework. This includes strategic documents, document management protocols, comprehensive business continuity plans, a catalog of recovery solutions, and various reports and remediation plans. 

• Business Impact Analysis Materials:

Prepare awareness support and user guides, synthesize results into actionable insights and present findings to key stakeholders, formulate action/remediation plans to address identified risks and vulnerabilities. 

• Documentation supporting the processes:

Produce comprehensive handbook detailing crisis management and business continuity processes, maintain up to date crisis management contact directory, establish  a community space for resources, best practices and collaborative tools 

Develop and regularly update detailed business continuity plans and ensure that these plans are tested and validated. 

Expected skills & experience

Experience

• About 2-4 years of experience in a similar role
• Risk Management, Business continuity planning, Crisis Management 
• Certifications are nice to have

Skills

• Strong communication and team work,
• Ability to adapt to changing circumstances and respond effectively to unforeseen challenges and disruptions
• Continuous Improvement Mindset
• Commitment to continually improving processes, documentation, and training to enhance the organization’s overall resilience capabilities. 
• Stakeholder management,
• Problem solving and attention to detail,
• Ability to remain calm and focused under pressure,
• Proactive and collaborative approach,
• Analytical skills.
• Fluent in English, French language is a plus.

Where will you be in the organization?

The division

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

The department / team

You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.

Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.

Our main missions:

•    Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally. 
•    Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products 
•    Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities. 
•    Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation 
•    Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management. 
•    Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios. 
•    Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors. 
•    Delivering and operating AXA’s Datacenters 

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.