KION Group

Forklift, warehouse equipment and software solutions

Controls Engineer Technical Support

Controls & Automation EngineeringConfirmed live in the last 24 hours

Full-timeNo salary listed

About the Job

Requirements

A bachelor's degree is required.
Three to five years of experience in a related field providing customer service support is required.
Experience with Allen-Bradley Logix PLC control platforms is required.
Experience troubleshooting controls hardware is required.
Electrical troubleshooting experience is required.
A strong customer service orientation is required.
Strong verbal communication skills over the phone are required.
Ability to work independently is required.
Ability to work in shifts is required.

Responsibilities

Support complex systems that integrate hardware and software.
Provide support for complex material specification, schematic troubleshooting, and appropriate follow-up.
Recommend ideas related to productivity improvement, cost reduction, and improved customer satisfaction.
Provide troubleshooting expertise to Dematic's customers.
Travel 10–20% to customer locations, potentially including weekends and overtime.

Desired Qualifications

Siemens and Modicon PLC experience is a plus.

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

This is What You Will do in This Role:
• Participates in the support of Complex systems that integrate hardware and software.
• Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer
satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

What We are Looking For:
• Bachelor's Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to in shifts.

About the Company

KION Group

Forklift, warehouse equipment and software solutions

KION Group provides forklifts, warehouse equipment, and integrated automation, along with software to optimize supply chains. It sells and leases industrial trucks, offers automated storage/retrieval and warehouse management software, and provides financing and digital transformation services through KION Digital. Its strength comes from a broad brand portfolio (Linde MH, STILL, Dematic, Baoli, Fenwick, OM, Voltas) delivering end-to-end intralogistics across hardware, software, automation, and services for real-time, secure operations. The goal is to help customers improve efficiency, accuracy, and visibility in their supply chains by tightly integrating material handling with digital tools and services.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Wiesbaden, Germany
Founded: 2006

Recently Posted Jobs

Explore more opportunities at KION Group

See more jobs