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H&M

Global fast-fashion retailer of affordable clothing

Store Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeSouth KoreaNo salary listedIn-person

About the Job

Requirements

  • Have retail experience using customer feedback in business decisions to improve store performance.
  • Demonstrate business acumen and a strong understanding of the retail market and key performance indicators, and be able to achieve business goals as customer needs change.
  • Have experience leading teams and organizational leaders in a fast-paced retail environment while maintaining high customer service and improving sales and profitability.
  • Communicate clearly, confidently, and empathetically with customers and team members, and effectively convey operational direction and long-term goals and vision.
  • Have experience providing constructive feedback and supporting team members’ skills development and growth.
  • Adapt to changing priorities, embrace new opportunities, consider diverse perspectives in decision-making, and plan for the future.
  • Understand store operations, compliance, security issues, and retail operating standards, and have experience leading and training teams.
  • Be available for a flexible schedule, including evenings, weekends, and holidays.
  • Have at least two years of store management experience.

Responsibilities

  • Lead and coach the store team to deliver excellent customer service through personalized styling recommendations, expert product knowledge, and a differentiated in-store experience.
  • Analyze sales data to improve store performance and take responsibility for overall sales results and commercial success.
  • Lead and motivate a team of managers, visual merchandisers, and sales advisers to consistently exceed service and operational standards.
  • Manage the full recruitment process and provide effective onboarding and training for all new hires.
  • Identify high-potential talent and create tailored development plans to support employees’ capabilities and career growth.
  • Manage store operations, including compliance and visual merchandising, to improve operational efficiency and maintain high store-management standards.
  • Create a positive, inclusive, and motivating work environment where all team members are respected and empowered.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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