IT Support Desk Specialist

What You'll Do:

You’ll be the go-to person for internal support—resolving desktop, software, and system issues quickly and thoroughly. Whether you’re responding to a ticket, setting up a workstation, or helping on a network project, your attention to detail and collaborative approach help keep everything running smoothly.

User Support & Desktop Administration

• Provide Tier I technical support via phone, email, and chat to internal users across locations.
• Set up, maintain, and troubleshoot user workstations, including desktops, laptops, printers, and peripheral devices.
• Create, modify, and delete user accounts, access permissions, and mailboxes.
• Support Microsoft applications and proprietary banking systems in a Windows environment.
• Prioritize and manage incoming support tickets; escalate unresolved issues appropriately.
• Provide on-call support as scheduled in a rotational format.

Network & Systems Assistance

• Assist network and system administrators in the maintenance and monitoring of voice, security, cloud, and endpoint systems.
• Support components of Active Directory, Exchange, VMware, and Citrix environments.
• Participate in technology projects such as system upgrades, deployments, and integrations.
• Assist with inventory management and software/hardware tracking.

Knowledgebase & Documentation

• Contribute to and maintain IT documentation, standard operating procedures, and support knowledgebase.
• Identify opportunities for improved efficiency and user experience; recommend solutions.

What it Takes:

Associate’s degree in Computer Technology, MIS, CIS, or a related field—or equivalent work experience
Minimum 1 year of experience in technical support or help desk support in a networked environment
Bonus Points:
Financial services industry experience (familiarity with Fiserv core processing systems a plus)
Experience supporting VMware, Cisco Systems, Citrix, and MDM platforms
Technical Proficiencies in Microsoft Windows OS and Microsoft Office Suite, Active Directory and Exchange, VMware, Citrix, and network troubleshooting
Skills & Abilities in written and verbal communication skills
Ability to prioritize tasks, work independently, and collaborate with cross-functional teams
High attention to detail with the ability to troubleshoot and resolve complex issues
Strong customer service focus with a friendly and professional demeanor
Strategic thinker with the ability to understand and act on technical information

What we can offer you:

Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays and bereavement leave
Education Assistance Program
Paid Parental Bonding Leave
Wellness benefits
Life event coverage
Service awards
Financial benefits including 401(k) match, stock purchase plan and more
Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
Logo wear discounts
Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.