Requires 5–8 years of experience in technical implementation, onboarding, or solutions architecture focused on Unified Endpoint Management (UEM), Mobile Device Management (MDM), or Remote Monitoring and Management (RMM).
Requires hands-on expertise deploying and configuring Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti.
Requires a deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching.
Requires technical capability in customer environments, Active Directory, cloud identity providers, network solutions, operating systems, and security solutions.
Requires the ability to define and execute implementation plans based on customer use cases.
Requires foundational knowledge of network security, including VPN, proxy, and firewall; endpoint protection; and cloud-integrated IT environments.
Requires experience with RMM and Patch Management platforms such as Kaseya, ConnectWise, or NinjaRMM.
Requires the ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure.
Requires the ability to explain technical concepts clearly to engineering teams and non-technical business stakeholders.
Requires a BE/B.Tech or MCA in Computer Science, Information Technology, or a related field.
Responsibilities
Partner with sales and technical teams to analyze customer requirements and translate complex business needs into scalable, secure architectures.
Lead end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to client-specific security policies.
Advise IT Directors and stakeholders throughout the onboarding and implementation lifecycle.
Relay customer feedback to Product and Engineering teams, advocate for feature requests, and influence the product roadmap.
Diagnose and resolve complex technical challenges encountered during deployment.
Ensure precise configuration and execution of the cybersecurity suite across diverse IT infrastructures.
Stay current on cybersecurity trends, emerging threats, and advancements in endpoint management.
Ensure implementations are timely and efficient and deliver value to customers.
Collaborate with Presales, Sales, and partners to analyze requirements and assist with deployment.
Desired Qualifications
Prior experience with advanced network security methodologies and enterprise endpoint management strategies.
Familiarity with cloud-native security concepts, architectures such as AWS, Azure, or GCP, and associated technologies.
About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking a high-caliber Product Implementation Engineer with a deep understanding of the Cybersecurity landscape. In this role, you will be the technical architect behind our customers' success, ensuring that global organizations can seamlessly deploy and optimize Hexnode’s security solutions. You will act as a strategic consultant, bridging the gap between complex security requirements and technical execution.
Note: This role operates in a global environment and requires the flexibility to work in shifts to support our international clientele.
Responsibilities
Strategic Solution Design: Partner with sales and technical teams to analyze customer requirements, translating complex business needs into scalable and secure architectures.
Consultative Implementation: Lead the end-to-end deployment of UEM, MDM, RMM, and Patch Management solutions, customized to align with client-specific security policies.
Technical Advisory: Act as a trusted technical advisor to IT Directors and stakeholders, providing authoritative guidance throughout the onboarding and implementation lifecycle.
Cross-Functional Collaboration: Serve as a feedback loop between customers and our Product/Engineering teams to advocate for feature requests and influence the product roadmap.
Complex Troubleshooting: Proactively diagnose and resolve intricate technical challenges encountered during the deployment phase, ensuring a frictionless experience for the client.
Deployment Excellence: Guarantee precise configuration and flawless execution of Hexnode’s cybersecurity suite across diverse IT infrastructures.
Industry Acumen: Maintain an unwavering commitment to staying ahead of cybersecurity trends, emerging threats, and advancements in endpoint management.
Customer Centricity: Elevate customer satisfaction (CSAT) by ensuring every implementation is timely, efficient, and delivers immediate value.
This role will collaborate with Presales, Sales and partners to analyse and help with the deployment.
Required Skills & Qualifications
5–8 years of proven experience in Technical Implementation, Onboarding, or Solutions Architecture with a focus on UEM, MDM, or RMM.
Hands-on expertise in deploying and configuring leading solutions such as Microsoft Intune, VMware Workspace ONE, Jamf, or Ivanti.
Deep understanding of modern security protocols, Zero Trust frameworks, and best practices for remote monitoring and patching.
Strong technical capabilities in understanding customer environment, Active directory, cloud idps, network solutions, different Operating Systems, Security solutions
Ability to define and execute implementation plan based on customer use cases.
Solid foundational knowledge of network security (VPN, Proxy, Firewall), endpoint protection, and cloud-integrated IT environments.
Experience with RMM and Patch Management platforms like Kaseya, ConnectWise, or NinjaRMM.
Exceptional ability to manage customer expectations, identify technical blockers, and solve complex problems under pressure.
Ability to articulate technical concepts clearly to both engineering teams and non-technical business stakeholders.
BE/B.Tech or MCA in Computer Science, Information Technology, or a related field.
Desired Skills (Good to Have)
Prior experience with advanced network security methodologies and enterprise endpoint management strategies.
Familiarity with cloud-native security concepts, architectures (AWS/Azure/GCP), and associated technologies.
SAN FRANCISCO--(BUSINESS WIRE)--According to ‘Securing the Supply Chain Sector’ report, a survey conducted by Hexnode, the enterprise security solution from Mitsogo Inc., with a decade-long legacy in the field of unified endpoint management (UEM), IT administrators in industries with active supply chain sectors are caught between crosshairs as they strive to balance cybersecurity and productivity. Based on responses from over 1000 IT professionals, the survey reveals a concerning trend: 77% of employees express doubts about the effectiveness of current security measures, particularly regarding cybersecurity threats within supply chains. The Hexnode survey delves into the cybersecurity dynamics across diverse verticals, identifying the prevalent challenges of the supply chain sector and charting its trajectory
SAN FRANCISCO--(BUSINESS WIRE)--Hexnode, the enterprise security solution from Mitsogo Inc., with a decade-long legacy in the field of unified endpoint management (UEM), is thrilled to announce its return to the esteemed Mobile World Congress (MWC). Hosted by GSMA in Barcelona, Spain, the event will take place from February 26th to 29th, 2024. Hexnode invites attendees to visit Congress Square, Stand CS84, to experience live product demonstrations, explore partnership opportunities, and engage in dialogues regarding anything related to enterprise device management. Building on its legacy of innovation and customer-centric approach, Hexnode has solidified its position as a frontrunner in the UEM market, earning recognition from renowned industry analyst firms such as Gartner, Forrester, IDC, and more. With a global footprint spanning across continents, Hexnode serves a diverse clientele, from SMBs to Fortune 100 companies across various sectors. At Mobile World Congress 2024, Hexnode will showcase its latest advancements in desktop management, rugged device management, and mobile management
SAN FRANCISCO--(BUSINESS WIRE)--Hexnode, the award-winning unified endpoint management (UEM) solution by Mitsogo Inc., is partnering with Freshservice, one of the leading players in the IT service management (ITSM) niche. This combination leverages the prowess of both ITSMs and UEMs to give clients a one-stop solution to pitch any concern and solve it remotely.Freshservice provides organizations with all the tools necessary to develop, produce, deliver, maintain, and manage the lifecycle of IT services. Freshservice processes workflows to deliver service-based incident management and analytical reporting to make optimum use of limited IT human resources while minimizing costs and time. The platform allows admins to streamline service management across disparate verticals like IT, HR, legal, and facilities thereby improving visibility and efficiency.UEMs and ITSMs are separate entities serving separate functions. Where Freshservice automates tickets, user management and IT operations, Hexnode secures and manages all corporate endpoints. The integration between them will simplify operations so that customers can solve issues faster and make data-driven decisions based on a wide range of data sets
SAN FRANCISCO--(BUSINESS WIRE)--Hexnode, the award-winning unified endpoint management (UEM) solution by Mitsogo Inc., is partnering with Freshservice, one of the leading players in the IT service management (ITSM) niche. This combination leverages the prowess of both ITSMs and UEMs to give clients a one-stop solution to pitch any concern and solve it remotely.Freshservice provides organizations with all the tools necessary to develop, produce, deliver, maintain, and manage the lifecycle of IT services. Freshservice processes workflows to deliver service-based incident management and analytical reporting to make optimum use of limited IT human resources while minimizing costs and time. The platform allows admins to streamline service management across disparate verticals like IT, HR, legal, and facilities thereby improving visibility and efficiency.UEMs and ITSMs are separate entities serving separate functions. Where Freshservice automates tickets, user management and IT operations, Hexnode secures and manages all corporate endpoints. The integration between them will simplify operations so that customers can solve issues faster and make data-driven decisions based on a wide range of data sets