The Proactive Technology Group

NOC Engineer

System AdministrationConfirmed live in the last 24 hours

Part-timeRemote in USA$30k - $35k /yr

About the Job

Requirements

At least 3 years of experience in an MSP or IT operations role.
Hands-on experience with Veeam Backup & Replication, including jobs, repositories, backup copy, agents, and SureBackup.
Day-to-day RMM alert remediation experience, including antivirus/endpoint detection and response health, disk space, services, and offline devices; NinjaOne is preferred.
Windows patch troubleshooting experience, including failed cumulative updates, servicing stack and component store repair with DISM/SFC, WSUS/Windows Update logs, and third-party patching.
Experience remediating vulnerability-scanner findings and verifying that fixes clear the findings.
Experience with Windows Server, Hyper-V or VMware, storage including NAS and iSCSI, and basic networking.
Experience with object storage targets such as Backblaze, Azure Blob, or Cloud Connect, including immutability and quotas.
Ability to write clear tickets and client reports.
Disciplined credential handling and ability to pass a background check for CMMC access.

Responsibilities

Triage failed, missed, and warning backup jobs daily across Veeam servers, agents, and cloud copies.
Remotely resolve storage, repository, network, licensing, and upgrade issues using NinjaOne or ScreenConnect.
Perform scheduled and on-request restore tests, including SureBackup and file or VM restores, and document audit-ready evidence.
Enforce the backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
Conduct the half-yearly backup audit and present the findings.
Maintain VSPC, including onboarding and offboarding, report recipients, and reconciliation of the managed list with billing.
Resolve the open NinjaOne condition-alert queue by addressing root causes to prevent devices from re-alerting.
Address antivirus/EDR health alerts, including missing, disabled, or outdated antivirus and unsupported antivirus installations.
Remediate low-disk-space alerts on workstations and servers through cleanup and profile or temporary-file clearing, and escalate hardware upgrades as needed.
Address server and virtualization alerts involving VMware or Hyper-V datastore space, stale VM checkpoints, hardware sensors, high memory, and critical services such as ADSync.
Verify device-offline alerts and distinguish actual outages from platform false positives.
Tune alert conditions and thresholds so alerts are actionable.
Remediate failed NinjaOne patches, including Windows cumulative/security updates and third-party applications, stuck or incomplete patch runs, and pending reboots.
Manually install out-of-band updates when policy does not approve them.
Remediate vulnerability-scanner findings by patching, upgrading, reconfiguring, or removing affected software, then verify that the finding clears.
Report patch compliance and the open vulnerability backlog weekly.
Own Halo tickets from alert through closure and provide clear notes.
Produce daily, weekly, and monthly reports.
Work on CMMC client systems under their access controls.
Keep credentials and runbooks current in Hudu.

Desired Qualifications

VMCE certification or VSPC experience.
Experience with Huntress or another EDR/ITDR platform.
Experience with Veeam for Microsoft 365 and Azure backup.
CMMC or NIST 800-171 knowledge or experience.
PowerShell experience for remediation scripts.

NOC Engineer

The Proactive Technology Group · United States (Remote) · Part-time · Posted 2026-10-30

Salary: USD 30,000–35,000

Workplace: remote

Description

NOC Engineer – Backup, Alerts & Patch Remediation
-Remote.

- Part-Time.

-This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

- Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
Run the half-yearly backup audit and present the findings.
Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
Device-offline alerts: confirm real outages and separate them from platform false positives.
Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
Install out-of-band updates manually when policy can't approve them.
Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
Report patch compliance and the open vulnerability backlog weekly.

General

Own Halo tickets from alert to close, with clear notes.
Produce the daily, weekly and monthly reports.
Work CMMC client systems under their access controls.
Keep credentials and runbooks current in Hudu.

Requirements

What you'll bring

3+ years in an MSP or IT ops role.
Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
Vulnerability remediation from scanner findings, with a record of verifying the fix.
Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
Clear writing for both tickets and client reports.
Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

VMCE; VSPC.
Huntress or another EDR/ITDR platform.
Veeam for M365 and Azure backup.
CMMC / NIST 800-171.
PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

Apply

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About the Company

The Proactive Technology Group

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