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Robert Bosch Venture Capital

Venture capital funding deep tech startups

Customer Service Representative for Handling Warranty Inquiries

Customer SupportConfirmed live in the last 24 hours
Full-timeMagdeburg, GermanyNo salary listed

About the Job

Requirements

  • Good knowledge of Microsoft Office is required.
  • Experience with SAP or CRM systems is desirable, not required.
  • Very good spoken and written communication in German is required.
  • Ability to work independently and in a structured manner with persistence and self-motivation.
  • Ability to work at the interface of commercial customer service, administration, and technical second-level support.

Responsibilities

  • Provide professional telephone and written support to end customers, trade partners such as heating contractors, and branch offices on behalf of the Buderus brand (Bosch Home Comfort).
  • Receive telephone registrations for the five-year Buderus system warranty, record them, and collect relevant customer and property data.
  • Coordinate with tradespeople, end customers, or branch offices to resolve cases requiring clarification.
  • Check delivery notes and research bills of materials in the SAP merchandise management system.
  • Send digital registration confirmations after registration or create individual warranty certificates when system information is unclear.
  • Perform tasks while continuously meeting project-specific key performance indicators, including service-level agreements, processing times, and quality standards.

Desired Qualifications

  • Experience working with SAP or CRM systems.

About the Company

Robert Bosch Venture Capital

Venture capital funding deep tech startups

RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.

Company size
201-500
Company stage
Not listed
Total funding
$3.8B
Headquarters
Frankfurt, Germany
Founded
2007

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