GLORY

Automates cash handling with cash recyclers

Service Technician

Equipment Field ServiceUpdated on Nov 13

Full-timeEcatepec de Morelos, MexicoNo salary listed

About the Job

Requirements

Experience in technical support or maintenance.
Basic field experience.
Completion of a technical career/program.
Availability to work in the field in Ecatepec and surrounding areas.
Ability to drive a standard-transmission vehicle and hold a current driver's license.

Responsibilities

Manage all aspects of service and provide full support to existing customers.
Troubleshoot and repair equipment for counting and sorting banknotes.
Schedule daily work and manage time across assigned accounts.
Track and manage parts and tools.
Perform preventive and corrective maintenance on Glory equipment.
Diagnose system problems.
Perform repairs and provide technical support.
Recommend equipment care and use to customers.
Keep customers informed about maintenance progress while work is underway.
Collect and record information to monitor performance.
Escalate technical troubleshooting by promptly seeking advice or technical support assistance.
Complete service-related administrative activities, including reports and technical assessments, and manage travel expenses.
Properly care for and manage assigned tools, spare parts, and resources.

El Técnico de Servicio será responsable de la gestión de todos los aspectos del servicio y la atención total a los clientes existentes. Resolución de problemas y la reparación de equipos contadores y clasificadores de billetes; la programación diaria y la gestión del tiempo de todas las cuentas asignadas; el seguimiento y la gestión de piezas/herramientas.

· Mantenimiento preventivo y correctivo de equipos Glory.
· Trabajo en campo en Ecatepec y alrededores.
· Diagnosticar problemas del Sistema.
· Realizar reparaciones, soporte técnico.
· Emitir recomendaciones a cliente para el cuidado y uso de equipos.
· Atención al cliente del progreso de mantenimiento durante la aplicación.
· Recopilar y registrar información para monitorear el rendimiento.
· Escalar la resolución de problemas técnicos mediante la búsqueda oportuna de asesoramiento o asistencia de soporte técnico.
· Realizar actividades administrativas relacionadas con los servicios y viáticos (reportes, dictámenes, etc.)
· Cuidar y administrar adecuadamente las herramientas, refacciones y recursos asignados.

· Experiencia en Soporte técnico o mantenimiento.
· Experiencia en campo (básico)
· Carrera técnica concluida.
· Disponibilidad de trabajar en campo en Ecatepec y alrededores.
· Manejo de automóvil estándar y licencia de manejo vigente.

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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