Penske

Diversified transportation, logistics, and motorsports provider

Operations Supervisor - Supply Chain/Logistics

Warehouse & FulfillmentUpdated on Nov 10

Full-timeRochester, NY, USA

About the Job

Requirements

A high school diploma or equivalent is required.
Demonstrated leadership qualities and interpersonal skills, including the ability to connect with, build rapport with, and maintain solid relationships with associates, company leadership, and internal and external customers.
Ability to work efficiently and independently with strong time-management and organizational skills.
Strong written and oral communication skills and the ability to actively listen.
Ability to manage problems, think critically, and make independent decisions.
Ability to drive process improvement and lead change.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to take ownership and responsibility for running operations with a sense of urgency.
Regular, predictable, full attendance is essential.
Willingness to travel as necessary, work the required schedule, and work at the specified location.
Must complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds (12 kilograms).
Specific vision abilities, including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide operational leadership to individual contributors and hourly workers, ensuring daily tasks—including driver deliveries, trailer loading and unloading, and customer service operations—are executed consistently with company service and cost objectives.
Supervise processes involving people, systems, customer needs, equipment, and workforce and equipment scheduling.
Manage direct-report performance, including corrective action and disciplinary decisions up to the written-warning level; participate in hiring and customer meetings as needed.
Ensure supervisors and associates are trained and competent and understand how their work relates to customer business objectives.
Ensure performance standards are communicated and are specific and measurable.
Interview hourly associates and provide hiring recommendations.
Monitor associates' attendance, productivity, and other performance standards, and provide coaching and counseling.
Motivate and engage associates by emphasizing team accomplishments and recognition.
Supervise logistics operations, including customer service, freight loading and unloading, dispatch, documentation, and procedure control.
Conduct team meetings.
Evaluate and recommend preferred work-method changes to increase dispatch productivity, and assist with training new associates.
Provide operational duty coverage when associates are on leave or absent from a shift.
Maintain a thorough working knowledge of site operating systems to ensure operational compliance and resolve exceptions correctly.
Complete required records and reports accurately and on time.
Ensure compliance with financial policies and procedures, including tracking MPG, returns, and damages.
Manage associates' working hours and activities to minimize overtime and meet or exceed productivity targets.
Align daily management and associate activities with the location's safety strategy.
Provide associates with communication, training, feedback, and direction to support safe work.
Ensure compliance with applicable regulatory agencies and company policies and procedures, and conduct safety observations.
Understand location-specific customer goals and objectives and work to meet and exceed expectations.
Communicate the company's commitment to helping customers meet their objectives.
Identify areas that could benefit from continuous-improvement efforts.
Plan work assignments to use fleet equipment effectively.
Ensure hourly associates understand safe and efficient equipment operation.
Work with vendors to ensure equipment is maintained.
Coordinate with Penske Truck Leasing to ensure preventive-maintenance schedules are completed.
Perform other projects and tasks as assigned by the supervisor.

Desired Qualifications

A bachelor's degree is preferred.

Are you an energetic and team-oriented leader focused on commitment to customers, dedication to excellence and innovation?

Do you have a proven ability to supervise processes as well as activities and tasks?

Do have a demonstrated ability and desire to succeed, grow, learn, and apply new skills?

Do you a have proven record to motivate, engage, coach, and communicate with team members?

Do you have a demonstrated ability to drive process improvement and lead change?

Penske Logistics is seeking a proven leader with relevant experience and skills to join our team of transportation and logistics professionals. We are seeking a candidate to supervise drivers at one of our locations.

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives.

Position Summary:

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including people, systems, customer needs, equipment, etc. workforce and equipment scheduling. Responsible for performance management of direct reports. making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Opportunity Details:

Schedule: Monday - Friday / Hours: 1:00PM - 11:00PM (Hours vary depending on business needs)

Experience: Management background, strong communicator, goal oriented, detail oriented, demonstrated leadership skills. Supporting class A drivers.

Salary: $62,353.20 - $74,500.00 + performance bonus eligible of base salary

Benefits: Our excellent benefits plan keeps associates and their families happy, healthy, and secure. To learn more visit https://penske.jobs/benefits/

Major Responsibilities:

People

- Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives

- Establish and sustain that performance standards are communicated that are specific and measurable

- Interview hourly associates and provide recommendations for hire

- Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates

- Motivate and engage associates by focusing on team accomplishments and recognition

Operations

- Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control

- Conduct team meetings

- Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations. Assist in new associate training

- Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift

- Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution

- Complete all necessary records and reports in a timely and accurate fashion

Finance

- Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.

- Understand the relationship between decision-making and profitability

- Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

Safety

- Ensure day-to-day management and associate activities are aligned with the location safety strategy

- Provide associates with communication, training, feedback, and direction to ensure safe performance

- Ensure compliance with all applicable regulatory agencies and company policies and procedures

- Conduct safety observations

Growth / Customer Experience

- Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily

- Ensure the customer knows that we are committed to helping them meet their objectives

- Determine areas that could benefit from Continuous Improvement efforts

Fleet/Assets

- Properly plan work assignments to ensure effective use of fleet equipment

- Work with hourly associates to ensure they understand safe and efficient operation of equipment

- Work with vendors to ensure equipment is maintained

- Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete

- Other projects and tasks as assigned by supervisor

Job Qualifications:

- Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers. ¬

- Must have ability to work efficiently and independently with strong time management and organizational skills

- Strong written/oral communication skills and the ability to actively listen are required

- Ability to manage through a problem, think critically, and make decisions independently

- Ability to drive process improvement and lead change

- Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

- Must demonstrate ownership & responsibility to run the operation with a sense of urgency

- High School Diploma or equivalent required

- Bachelor’s Degree preferred

- Regular, predictable, full attendance is an essential function of the job

- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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