Network Access Control & Monitoring Support Agent 1

Network Access Control (NAC) & Monitoring Support Agent L1This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

We are looking for a motivated TAC Engineer 1 - Software to join our global technical support team in Bangalore. The role involves providing support for enterprise networking and Network Access Control (NAC) solutions, primarily based on ClearPass.

The engineer will support global customers through phone, email, and chat, assisting in troubleshooting and resolving issues related to network connectivity, authentication, and access control.

This is a hybrid working role and an excellent opportunity to build strong expertise in enterprise networking and security technologies.

Key Responsibilities

• Provide technical support for networking and ClearPass-related issues to global customers
• Troubleshoot wired and wireless network connectivity and authentication issues
• Work on access control problems involving 802.1X, RADIUS, and guest authentication
• Analyse logs, configurations, and basic packet captures for troubleshooting
• Document issues, troubleshooting steps, and resolutions in ticketing tools
• Collaborate with senior engineers for escalations and complex cases
• Follow defined processes and SLAs in a 24x7 support environment

Education & Experience

• Bachelor’s degree in Computer Science, IT, Networking, or related field
• Candidates with networking training, certifications, internships, or strong technical aptitude will be preferred
• Typically, 1+ years’ experience.
• Advanced English Level

Required Skills & Knowledge

• Strong understanding of networking fundamentals:
  • OSI Model and TCP/IP
  • IP addressing and subnetting
  • ARP, DHCP, DNS
  • VLANs and switching basics
  • Routing fundamentals (basic static routing)
  • Broadcast, multicast, and unicast traffic
  • STP and link aggregation basics
• Basic understanding of:
  • Network authentication concepts (AAA, 802.1X, RADIUS)
  • Network security fundamentals
  • Wireless networking basics
  • Basic Active Directory and LDAP awareness
• Basic Linux knowledge:
  • Command-line usage
  • Log navigation and troubleshooting basics
• Strong analytical and troubleshooting skills
• Good verbal and written communication skills
• Ability to work in a structured support environment

Preferred Skills (Good to Have)

• Exposure to Network Access Control (NAC) or ClearPass (internship / project / training)
• Certifications such as CCNA / CWNA / RHCSA or equivalent
• Basic knowledge of Wireshark or packet capture tools
• Basic scripting exposure (optional)
• Intermediate/ Advanced Portuguese level.

Soft Skills

• Strong customer service orientation
• Problem-solving mindset and eagerness to learn
• Ability to work in a team environment
• Strong attention to detail and documentation quality
• Ownership and accountability in resolving issues

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica#cybersecurity, #globalIT, #networking

Job:

Engineering

Job Level:

TCP_01

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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