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All Accor

Global hotel management, franchising, loyalty program

Agent Front Desk

Hotel Guest ServicesPosted on Nov 11
Full-timeRabat, MoroccoNo salary listedIn-person

About the Job

Requirements

  • A Bac+2 qualification in Hotel Management is required.
  • At least 2 years of experience in the Reception department is required.
  • A welcoming and sales-oriented disposition is required.
  • The candidate must be able to take initiative and adapt flexibly.
  • Proficiency in French and English is required.

Responsibilities

  • Welcome guests and manage check-in, check-out, billing, and payment collection while delivering service according to the chain's standards.
  • Take initiative to continuously offer guests a personalized experience.
  • Escort guests to their rooms and explain hotel operations and facilities.
  • Promote the hotel's outlets, including restaurants, bars, and spa, and identify upselling opportunities to improve guests' stays.
  • Assign rooms according to guest preferences and profiles.
  • Promote the ALL loyalty program.
  • Follow up on guest requests, including technical issues, laundry, and lost property.
  • Participate in department information and training sessions.
  • Manage cash floats and cash handovers.
  • Manage and follow up on complaints and ensure communication.
  • Maintain a professional, welcoming demeanor and remain calm at all times.
  • Follow departmental and company policies, procedures, and service standards.
  • Perform other tasks as assigned.

Desired Qualifications

  • Knowledge of Opera Cloud is an advantage.
  • Knowledge of additional languages is an advantage.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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