Customer Service Representative
Sila Services
Customer Service Representative
Sila Services
Consolidates local home services brands
Salary Range: 22 to 24 (Currency: USD) (Pay period: per-hour-wage)
TriState Home Services — Frederick, MD
At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work.
You’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability.
Job Description
We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Job Duties
Answer incoming calls and provide a professional, friendly customer experience
Schedule service appointments and gather accurate customer information
Listen to customer concerns and ask the right questions to understand their needs
Handle multiple calls, tasks, and priorities in a fast-paced environment
Follow up with customers as needed
Identify opportunities for additional services and maintenance plans
Enter and maintain accurate customer information in company systems
Communicate with dispatchers, technicians, and other team members
Handle customer concerns calmly and professionally
Assist with administrative tasks and special projects as needed
Skills & Experience
1+ years of customer service, call center, or home services experience preferred
Excellent phone presence and communication skills
Strong organization and attention to detail
Ability to multitask and prioritize in a busy environment
Comfortable handling upset or frustrated customers
Basic computer proficiency and ability to learn new software quickly
Strong written communication skills
Dependable, positive, and team-oriented
HVAC, plumbing, electrical, or Service Titan experience is a plus
What Success Looks Like
Shows up ready to work and follows through on commitments
Takes pride in quality work and attention to detail
Communicates clearly with customers and teammates
Works safely and follows established processes
Takes ownership, solves problems, and is willing to keep learning
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Company-paid life and disability insurance
Paid training and professional development
Opportunities for career growth and advancement
Apply today to join Tristate Home Services as a Customer Service Representative!
Consolidates local home services brands
Sila Services operates as a platform for residential home services, focusing on HVAC, plumbing, and electrical work. It started as a local service provider, then expanded into a platform by acquiring numerous local and regional brands across the Northeast, Mid-Atlantic, and Midwest, building a network of over 30 brands. The company’s model relies on consolidating a fragmented market under a single growth strategy, leveraging centralized leadership, shared back-office capabilities, and a unified growth playbook to scale through acquisitions. What sets Sila apart is its aggressive, growth-driven approach to consolidation, using private equity backing to rapidly expand its footprint, improve efficiency, and offer stronger brand presence across multiple markets. The goal is to become a leading, nationwide residential services platform by integrating independent brands into a cohesive operating system that delivers reliable home services at scale.
Explore more opportunities at Sila Services