Customer Service Claims Technician
Sedgwick Claims Management Services
Customer Service Claims Technician
Sedgwick Claims Management Services
Claims management and risk solutions provider
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Customer Service Claims Technician - Fixed Term ContractBe the calm voice claimants rely on to get their lives back on track.
As a Claims Advisor, you'll assist in resolving domestic claims, requiring skills or qualifications in customer service and claims handling.
Imagine yourself as the main contact for customers and stakeholders during the claims process. You'll provide excellent customer service on every call, record claim details accurately, and set clear expectations for the service journey. You'll learn policy and procedure requirements, empathise with customers, and handle difficult conversations when needed.
You'll work closely with the Home Adjusting team and communicate with various departments to ensure our customers are at the heart of everything we do.
If you're looking for a combined office and remote role where you can balance work and personal life, this could be perfect for you.
This role is ideal for someone who is empathetic, detail-oriented, and eager to learn new complex systems.
The skills that will be developed once working:
Remuneration & more
Health & support
Other benefits
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Think we'd be a great match? Apply now – we want to hear from you.
If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.
Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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Claims management and risk solutions provider
Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.
Explore more opportunities at Sedgwick Claims Management Services