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D-ploy

IT infrastructure services and management consulting

Service Desk Agent - DPI

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timePrague, CzechiaNo salary listedRemote

About the Job

Requirements

  • Fluency in German and French is required; additional languages are advantageous.
  • A criminal record extract issued within the previous three months must be provided.
  • Advanced knowledge of Microsoft Office applications is advantageous.
  • Strong problem-solving and analytical skills are required.
  • Good communication skills are required.
  • Accuracy and the ability to multitask are required.
  • The ability to work independently and efficiently is required.
  • Willingness to follow guidelines and best practices is required.
  • Planning and organizational skills are required.

Responsibilities

  • Provide technical support and troubleshoot computer hardware and software, mobile devices, and other technical tools and products.
  • Carefully document user requests in the ITSM tool.
  • Work according to defined processes and knowledge articles.
  • Manage the ticket backlog.
  • Continuously improve services, for example by creating knowledge scripts and updating training materials.
  • Work closely with on-site IT technicians.

Desired Qualifications

  • Advanced knowledge of Microsoft Office applications.
  • Additional language skills.

About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Lörrach, Germany
Founded
2007

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