Workplace Operations & Experience Coordinator

As Workplace Operations & Experience Coordinator you will be onsite in Neu-Isenburg responsible for daily workplace operations and experience program for UL Solutions’ Neu-Isenburg hub and support other locations in Germany and facilities queue. Integrate Facilities, Security, IT, and hospitality vendors to deliver a safe, efficient, and branded environment. Administer vendor performance and SLAs, manage daily facilities operations tasks. Operate CMMS – Brightly System. 

• Minimum 2–3 years of experience in facilities operations, corporate hospitality, or office services, with demonstrated responsibility for vendor management and service level agreements (SLAs).
• Demonstrated program ownership, cross-functional coordination, and continuous improvement.
• Excellent communication and diplomacy when interfacing with senior staff, vendors, and external partners.
• Demonstrated discretion in handling sensitive data and internal processes.
• High level of proficiency in Microsoft Office Suite, including Excel and Outlook.
• Hands-on experience with CMMS and visitor room systems - is an advantage 

Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career.Salary range varies by location and local market conditions. It is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 5% of base salary. You’ll also enjoy annual paid leave, access to our ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.

What you’ll experience working for ULS

UL Solutions has been pioneering change since 1894 and we’re still leading the way. From day one, we’ve blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.

That’s where you come in — because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.  

This is more than a job. It’s a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today — and tomorrow. As a member of our safety science community, you’ll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.

Everyone here is unique. But we’re also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.

Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future — one where everyone benefits.

Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit  UL.com

#LI-IE1 #LI-hybrid 

Front-of-House & Reception Oversight (20%)

• Oversee the front-of-house experience, ensuring consistent greeting, verification, and registration of visitors through the building’s visitor management system, audit compliance and partner with Security on exceptions.
• Govern self-service conference rooms and the internal reservation system; resolve conflicts and enforce        standards for booking completeness and readiness.
• Receive and answer all incoming telephone calls, appropriately directing calls and inquiries when needed. Ensures the correct functioning of conference center.
• Organize courier and post delivery
• Monitor facilities storage -make orders
• Conduct daily walkthrough to ensure space is ready for use, AV equipment and furniture are in proper location and in good working order, lights are working, and area is clean.
• Organize taxi and chauffer bookings when requested. Maintain confidentiality at all times.
• Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.

 Facilities Operations (80%)

• Administer inventory levels and negotiate replenishment cycles with suppliers; manage purchase orders and reconcile invoices for accuracy.
• Manage vendor performance: maintain vendor/contractor registers, conduct quarterly business reviews with the FM, enforce SLAs and compliance requirements.
• Own the Brightly Asset Essentials CMMS queue: triage, prioritize, and dispatch work orders, analyze KPIs (first-time fix rate, cycle time, backlog age), and publish monthly dashboards with corrective actions.
• Lead onboarding of vendors in the supplier platform, ensuring data completeness, policy acknowledgments, and integration to PO/invoice workflows.
• Manage and check facilities invoices
• Maintain the consumable and the contract overview list
• Partner with Security/EHS to audit lobby access controls, contractor check-in, and emergency procedures; run drills and close findings.
• Perform monthly assessments and document them
• Document all consumables on site
• Act as First Aid and Fire warden