Call Center Agent

• Deliver a high level of service with every customer interaction

• Collaborate with other agents to share customer success stories

• Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues

• Deliver on KPI's agreed upon by you and your direct supervisor

• Continual learning with hands-on training with other agents, leads, and management

• Deliver on the ultimate customer experience with every interaction (phone, email, etc.)

• Provide information to our customers about their account and transactions

• Be seen as a "thought leader" when it comes to resolving customer issues

• Other duties as assigned

$18.00 Per Hour 

• Excellent verbal and written communication skills

• Must be available to work nights, holidays and weekends

• Ability to multitask and prioritize your work

• Able to handle complaints and difficult situations in a calm and patient manner

• Ensure high standards, show initiative, proactivity, and professionalism

• Essential Functions/Exposures:

• Must be able to sit for extended periods of time                                         

• Must be able to type and talk on the phone for extended periods of time                  

• Regular attendance in the office

CER License is Required 

• Previous experience in a high-volume, fast-paced call center is a huge plus

• You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary

• You must be 21 years of age or older.

• Excellent verbal and written communication skills

• Must be available to work nights, holidays and weekends

• Ability to multitask and prioritize your work

• Able to handle complaints and difficult situations in a calm and patient manner

• Ensure high standards, show initiative, proactivity, and professionalism