Manager – Security Analytics & Operations

Your Opportunity

At Charles Schwab, our purpose is simple: we champion client’s goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing what’s right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success – they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape.​

​​Our Hyderabad location is central to Schwab’s growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations – it’s a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region.

Join a mission-critical cybersecurity team responsible for keeping users securely connected and business services running smoothly. As a Zero Trust Operations Manager, you will lead incident response, troubleshoot complex access issues, and partner across teams to maintain and improve Zero Trust security platforms. You will help implement security changes, refine policies, and drive operational improvements that strengthen cyber resilience while balancing security, availability, and user experience. This role provides hands-on experience across networking, cloud, identity, automation, and Zero Trust technologies, with opportunities to influence strategy, enhance operations, and grow your career.​

What you have

Key Responsibilities

• ​​Serve as a frontline Zero Trust engineer, responding to incidents, service requests, and operational issues while restoring secure access and minimizing business impact.
• Operate, maintain, and improve Zero Trust platforms by implementing policy changes, troubleshooting connectivity and performance issues, and supporting major incident response activities.
• Partner across engineering, identity, endpoint, network, cloud, and security teams to deliver secure solutions, drive operational improvements, and strengthen cyber resilience.
• Leverage automation, AI, documentation, and continuous learning to improve efficiency, expand technical expertise, and enhance the overall security and user experience of Zero Trust services.

​Required Experience

• 7-10 years of experience in cybersecurity
• 4-6 years of direct operational support experience with Zero Trust solutions (ZTNA, CASB, SWG, SASE, etc.)
• Working knowledge of networking fundamentals, and cloud security knowledge & concepts
• Automation experience desired (Python, scripts, Ansible, Salt, etc.)
• Effective written and verbal communication skills
• Demonstrable emotional intelligence, self-awareness, and self-regulation
• Effective problem-solving and analytical skills
• Resourceful, creative, innovative, results driven, collaborative, and adaptable
• Ability to adapt to changing priorities while working across multiple projects
• Commitment to continuous learning and professional development
• Effective listener who engages with stakeholders to understand their requirements and infer practical solutions

Preferred Experience

• ​​Hands-on experience administering or supporting Zscaler technologies, including ZIA, ZPA, ZCC, or ZDX. 
• Experience with ServiceNow or Remedy, Jira, Confluence, Splunk, Microsoft Copilot, or comparable operational and observability platforms.
• Experience with Python, PowerShell, Ansible, infrastructure-as-code, APIs, or other automation technologies.
• Knowledge of attacker techniques, security control failure modes, threat-informed defense, and practical attack or validation tooling.
• Cybersecurity certification such as Security+, SSCP, GSEC, CASP+, CISSP, or an equivalent credential.
• Networking or cloud certification such as Network+, CCNA, CCNP, AWS, Azure, or an equivalent credential.
• Experience supporting large enterprise environments with formal incident, problem, risk, and change-management requirements.

Preferred certifications

• Security certifications (Security+, CASP+, GSEC, SSCP, CDPSE, GIAC/SANS, or equivalent)
• Zero Trust vendor certifications
• Network certifications (Network+, CCIE, CCNA, CCNP, or equivalent)