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Kaiser Permanente

Integrated healthcare provider and payer platform

Dietitian Aide

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeWailuku, HI, USANo salary listedIn-person

About the Job

Requirements

  • At least six months of nutrition-related or food service experience.
  • A high school diploma or GED.
  • Basic Life Support certification within six months of hire, or CPR/AED for Professional Rescuers certification within six months of hire.
  • Demonstrated knowledge and skill in adaptability, customer service, interpersonal relations, oral and written communication, problem solving, quality management, teamwork, basic computer and telephone use, and environmental sensitivity and awareness to create a positive customer experience.

Responsibilities

  • Obtain menu choices from patients and guests by phone order or patient visitation, ensuring selections comply with prescribed diet orders, nutritional adequacy, age, cultural background, and religious practice; offer appropriate alternate food and beverage choices; resolve requests or complaints or relay them to appropriate staff.
  • Ensure meal orders are transmitted to the correct preparation location; print and process patient food service reports, including meal census and food tally reports; record assigned data such as patient meal census and floor stock requests on paper logs or electronic spreadsheets.
  • Answer and direct telephone calls and faxes as appropriate, log in and out of the Automated Call Distribution System, and assist members, staff, and visitors entering the Food and Nutrition Services office.
  • Assist with room service delivery as needed, assemble patient trays, load carts, deliver meals, check tray accuracy against printed tray tickets, prepare late and early trays, and organize menu cards for tray-line service.
  • Process patient menu selections using the computerized diet office system; update, monitor, and follow up on patient admissions, discharges, transfers, diet-order changes, food allergies, preferences, and requests; communicate pertinent information to the dietitian.
  • Write and modify menus according to patient diet prescriptions using established resources and guidelines, and clarify unclear or missing diet orders with nursing staff.
  • Perform general office duties; maintain department files, records, and supplies; and photocopy forms as needed.
  • Orient new employees to the position.
  • Monitor and adhere to department security, safety, and sanitation standards and procedures; substitute appropriate foods on the tray line as necessary; and report equipment repair needs to maintenance or appropriate staff.
  • Serve as a dietary resource for nursing and other staff, resolve patient tray problems, and provide general diet information using approved materials and resources.
  • For Kula: Prepare cold foods for patient menus, the cafeteria salad bar, and catered events; follow recipes; wash, chop, and dice fruits and vegetables using knife safety skills; modify food and fluids for dysphagia diets; monitor temperatures; and plan and use leftovers to minimize waste.
  • For Kula: Assist with receiving deliveries and stocking food items; maintain food supply inventory, rotate stock, and complete required labeling and dating documentation.
  • For Kula: Maintain cleanliness and sanitation of food-processing equipment and the workstation, complete daily cleaning schedules, and assist with dishwashing as needed.

Desired Qualifications

  • Knowledge of hospital food service operations.
  • Experience in a call center.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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