Retail Specialist
No salary listed
Mid
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
RetailRetail Store Management
About the job
Requirements
- Minimum diploma or degree qualification.
- At least 3 years of retail operations experience, including at least 1 year in a multi-store retail managerial capacity.
- Strong understanding of retail key performance indicators, inventory management, and customer service.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Good spoken and written English and Bahasa Malaysia.
- Ability to work independently and under pressure.
- Strong analytical and problem-solving skills.
Responsibilities
- Support the Sales & Operations Manager in driving sales performance and achieving sales targets across assigned department stores, specialty stores, and hypermarkets.
- Drive sales performance of assigned stores and ensure achievement of sales, productivity, and operational key performance indicators.
- Work closely with franchise partners to support sales performance, promotions, and business growth.
- Monitor store performance, market trends, competitor activities, promotions, and customer feedback, and provide regular updates to the Sales & Operations Manager.
- Identify sales opportunities and recommend appropriate actions to improve store performance.
- Work closely with department stores, specialty stores, and hypermarkets to maximize sales opportunities, promotions, and events.
- Ensure the team delivers excellent customer service and a consistent brand experience across assigned stores.
- Drive customer engagement and clienteling to strengthen customer relationships and build long-term loyalty.
- Support store events, promotions, and brand activations to drive customer traffic and sales.
- Work with franchise partners to support brand standards and customer experience.
- Lead, coach, and motivate sales teams to improve productivity, performance, and overall team effectiveness.
- Support the Sales & Operations Manager in managing and developing Area Supervisors and sales teams.
- Monitor staff attendance, grooming, selling skills, product knowledge, and service standards across assigned stores.
- Conduct regular store visits to monitor staff performance against key performance indicators, provide coaching, and identify development needs.
- Work closely with the Sales & Operations Manager and Training team to support staff training and development.
- Support the Sales & Operations Manager in overseeing daily operations across assigned department stores, specialty stores, and hypermarkets.
- Ensure proper stock management, replenishment, visual merchandising, and counter/store presentation.
- Ensure stores comply with brand guidelines, operational procedures, and department store requirements.
- Maintain strong working relationships with persons in charge and department store, specialty store, and hypermarket management.
- Work closely with the Sales & Operations Manager to support franchise partners on operational, stock, visual merchandising, and business matters.
- Work closely with internal Brand, Marketing, and Customer Service teams to ensure smooth execution of business initiatives.
- Prepare regular sales reports and performance analyses and provide market insights and feedback to the Sales & Operations Manager.
- Support ad hoc projects and business initiatives assigned by the Sales & Operations Manager or management.
Desired Qualifications
- Mandarin language skills are an added advantage.
About the company
Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.
Company Size
N/A
Company Stage
IPO
Headquarters
Luxembourg
Founded
1910
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Simplify's Take
What believers are saying
- First-half 2026 sales excluding Middle East and India rose 3.1% on constant currency.
- Samsonite launched Nexis and Paralux colorways in 2026, reinforcing innovation momentum.
- Gross margin reached 60.0% in Q2 2026 excluding tariff refunds, beating 2025 levels.
What critics are saying
- Second-quarter 2026 sales fell 1.6% as Middle East conflict hit demand.
- Operating profit dropped 16.1% in 2025, showing margin fragility under weaker wholesale demand.
- BÉIS integration by Q4 2026 risks distracting management while North America softens.
What makes Samsonite unique
- Samsonite’s 115-year brand still commands global retail shelf space and consumer trust.
- The 2026 portfolio spans Samsonite, TUMI, Gregory, and American Tourister across channels.
- BÉIS acquisition adds a digitally native lifestyle brand and younger female audience.
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Benefits
- Paid Vacation
- 401(k) Company Match
- 401(k) Retirement Plan