Eaton

Power management leader for electrical systems

Customer Services Coordinator - Sales

Customer SupportConfirmed live in the last 24 hours

Full-timeCheltenham, UKNo salary listedIn-person

About the Job

Requirements

Experience in a customer service role.
Ability to use an MRP system.
Ability to organise work, manage own workload proactively, use initiative within the role’s scope, plan work, and deliver on time.
Good literacy skills.
Good communication skills and style.
Ability to work effectively with others.

Responsibilities

Understand and interpret customers’ requirements, including quality, delivery, and packaging, and ensure those requirements are reflected throughout the manufacturing cycle.
Process customer orders onto the MRP system after liaising with Production to ensure an achievable delivery date is given.
Issue order acknowledgements to customers that accurately reflect the Company’s conditions of acceptance.
Handle customer order enquiries in a responsive and professional manner.
Proactively inform customers of changes during the scheduled production process that may affect agreed delivery criteria, including the delivery date.
Assist in expediting information to ensure customers’ requirements are met.
Produce required release and despatch paperwork, ensuring it reflects customers’ requirements as stated on the original order.
Compile and issue regular order status reports as agreed with customers.
Regularly reconcile the MRP order book with customers’ own view of demand.
Issue quotations to customers, taking due consideration of internal policies, procedures, and authorisation limits.
Carry out other duties as reasonably requested by the Customer Service Manager.

Eaton MSD Cheltenham is looking for a Customer Services Coordinator to provide support to the Customer Services Department.

What you’ll do:

To understand and interpret the customers’ requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance.
To handle customer order enquiries in a responsive and professional manner.
To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
To assist in the expediting of information to ensure that the customers’ requirements are met.
To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
To compile and issue regular order status reports, as agreed with customers.
Regularly reconcile the MRP order book with the customers’ own view of demand.
To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
To carry out any other duties as may be reasonably requested by the Customer Service Manager.

Qualifications:

Experience in a customer service role

Skills:

Well organised
Customer focussed
Works effectively with others
Good literacy skills
Good communication skills and style.
Proactively able to manage own work in order to achieve objectives
Use initiative within the scope of the role
Plans work and delivers on time
Using an MRP system

What we offer:

Opportunity to work in a global, highly collaborative environment
Challenging projects in dynamic collaborative team
Strong focus on learning, development, and career progression
Competitive compensation and benefits package
A culture that promotes inclusion, accountability, and continuous improvement

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About the Company

Eaton

Power management leader for electrical systems

Eaton designs and sells electrical power management products and services for data centers, utilities, aerospace, and other industries. It provides hardware like switches, circuit breakers, transformers, and distribution equipment, plus software and services to monitor, protect, and optimize power flow from generation to end use. It combines an end-to-end power management portfolio with a long history of acquisitions to be a broad, globally integrated provider. Its goal is to enable reliable, efficient, and safe electrification across industries by improving energy management and resilience.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1911

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