Full-Time
Onboarding Specialist
Websites
Posted on 9/24/2025
Steer
11-50 employees
Autonomous valet parking modules for vehicles
Compensation Overview
$60k/yr
Remote in USA
Remote
100% remote position (US only)
 Customer Experience & Support (3) |
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- 1+ years of experience in onboarding where you owned a time target.
- Experience using HubSpot, Salesforce, or a similar CRM tool.
- Experience using a Content Management Tool such as Duda, Wix, or Squarespace.
- Strong ability to build and maintain customer relationships, uncover opportunities for growth, and resolve customer concerns.
- Ability to manage escalations, collaborating with internal teams to ensure resolution.
- Fast learner with the ability to pick up new software and processes quickly.
- Ability to thrive in a fast-paced, startup environment.
- Help customers successfully onboard and begin using Steer/ AutoOps websites through video calls, emails, and phone calls.
- Generate and proof content using AI tools.
- Review and update website designs using the Duda platform.
- Fulfill customer website edit revision requests using the Duda platform (text updates, images, layout changes, etc.).
- Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
- Prioritize and complete tasks within SLA [typically 1 business day], delivering high-quality and timely support.
- Collaborate with departments such as technical support, development, and product to drive successful launches, set clear expectations, and encourage feature adoption.
- Maintain documentation of common requests and edge cases to help scale the support process.
- Proactively identify and mitigate cancellations, seeking assistance internally as needed.
- Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new capabilities.
- Provide strategic insights and feedback to the Product team on what is working and what’s not, to help improve adoption and sales velocity.
- Experience working in the automotive technology industry.
- Experience at a CRM or SaaS company.
- Experience working in a high-growth startup environment.
- Familiarity with basic HTML or low-code/no-code platforms.
STEER Tech provides an aftermarket autonomous parking solution that adds self-parking capability to existing vehicles. It offers a self-park module with onboard hardware and software to sense, plan paths, and park in parking facilities, serving both consumers and enterprises. The company differentiates itself by delivering installable self-parking hardware that can be added to current cars and integrated with automakers and parking operators, not just direct consumer sales. Its goal is to broaden access to automated valet parking by offering a practical, scalable system with ongoing software updates and feature enhancements.
Company Size
11-50
Company Stage
Seed
Total Funding
$1.1M
Headquarters
Whitehurst, Maryland
Founded
2016
Simplify's Take
What believers are saying
- KINEXON partnership integrates real-time tracking, boosting depot safety since January 2026.
- myQ integration expands consumer self-parking to smart garages from Q1 2020.
- HEVO partnership delivers world's first wireless autonomous charging in August 2025.
What critics are saying
- Continental's OEM AVP captures DFW Airport operators within 12-24 months.
- Bosch and Valeo embedded AVP undercuts aftermarket sales in 2027 models.
- NHTSA Level 4 delays beyond 2028 let Pony.ai dominate US airports.
What makes Steer unique
- Aftermarket self-park module retrofits post-2014 vehicles using AI and sensors.
- Open-sources valet parking APIs for OEM and parking operator interoperability.
- App-controlled autonomy enables self-parking and auto-summon in garages.
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Benefits
Health Insurance
Unlimited Paid Time Off
Health Savings Account/Flexible Spending Account
Parental Leave
401(k) Retirement Plan
Professional Development Budget
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -4%1 year growth
↓ -4%2 year growth
↑ 0%NEW YORK, Aug. 14, 2025 /PRNewswire/ - HEVO, a leader in wireless EV charging infrastructure, and STEER Tech, the pioneer in high-precision autonomous vehicle technology for fleet depot operations, today announced a landmark partnership to create the world's first fully integrated wireless autonomous charging solution.
STEER Technologies Inc. (“STEER” or the “Company”) (TSXV: STER) (OTCQX: STEEF), an integrated ESG technology platform, is pleased to announce that fur
TORONTO--(BUSINESS WIRE)--Facedrive Inc. (“STEER” or “the Company”) (TSXV: FD) (OTCQX: FDVRF), an integrated ESG technology platform, is pleased to announce its electric vehicle subscription service (“STEER EV”) has added Florida, USA, as a new service area with an operational hub in Tampa. STEER EV’s subscription service is available to the eligible residents of the state as of September, 2022. After successfully securing the financing necessary to facilitate further growth, STEER is actively expanding its geographical footprint throughout the second half of 2022 and growing its EV fleet to support the new regions in operation. From its inception, the STEER EV platform has been focused on challenging the traditional car ownership model and accelerating the general public’s switchover to environmentally friendly transportation through an automobile subscription service. Having transformed the platform into one of the leading providers of subscription-based EV services, the Company feels its turnkey month-to-month model – which includes insurance, maintenance, vehicle swaps and concierge delivery – presents an attractive alternative for customers seeking a time-efficient and hassle-free transportation solution
TORONTO--(BUSINESS WIRE)--Facedrive Inc. (“STEER” or “the Company”) (TSXV: FD) (OTCQX: FDVRF), an integrated ESG technology platform, is pleased to announce its electric vehicle subscription service (“STEER EV”) has added Florida, USA, as a new service area with an operational hub in Tampa. STEER EV’s subscription service is available to the eligible residents of the state as of September, 2022. After successfully securing the financing necessary to facilitate further growth, STEER is actively expanding its geographical footprint throughout the second half of 2022 and growing its EV fleet to support the new regions in operation. From its inception, the STEER EV platform has been focused on challenging the traditional car ownership model and accelerating the general public’s switchover to environmentally friendly transportation through an automobile subscription service. Having transformed the platform into one of the leading providers of subscription-based EV services, the Company feels its turnkey month-to-month model – which includes insurance, maintenance, vehicle swaps and concierge delivery – presents an attractive alternative for customers seeking a time-efficient and hassle-free transportation solution
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