Full-Time

Customer Support Specialist

Posted on 5/23/2024

Modernizing Medicine

Modernizing Medicine

1,001-5,000 employees

Specialty-specific EHR and healthcare solutions


Mid

United States

Required Skills
Communications
Requirements
  • Bachelor's degree preferred
  • Ability to work from 11 am to 8 pm EST
  • 3+ years of experience in a support role, prefer application software support or related
  • Basic knowledge of web technologies, including working with mobility-focused applications
  • Empathy and patience
  • Aptitude for digesting and communicating technical concepts
  • Troubleshooting skills
  • Professional communication skills
  • Ability to prioritize under pressure
  • Collaborative and autonomous work abilities
Responsibilities
  • Build and modify Klara electronic forms for customers
  • Provide support in response to Klara product requests and customer problems
  • Coordinate across departments to support customers
  • Deliver exceptional customer support experience
  • Investigate bugs and file tickets with Engineering team
  • Collect customer feedback and advocate for customer needs
  • Identify support interaction patterns and address them
  • Assist with various Customer Success projects

Modernizing Medicine offers specialty-specific EHR systems and solutions, including EMA and gGastro EHR, designed to streamline workflow and documentation for medical practices in various specialties. Their intelligent cloud platform empowers healthcare professionals with clinical, financial, and operational software solutions, enabling better, more personalized patient care.

Company Stage

Seed

Total Funding

$400.9M

Headquarters

Boca Raton, Florida

Founded

2010

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

31%
INACTIVE