Outside Contents Evaluator Assistant
About the job
- A high school diploma or GED is required.
- One year of customer service experience or an equivalent combination of education and experience is preferred.
- Oral and written communication skills are required.
- The ability to use a personal computer, including Microsoft Office products, is required.
- Good comprehensive decision-making skills are required.
- The ability to read and comprehend policy language is required.
- The ability to work in a team environment is required.
- The ability to stand and walk for long periods is required.
- The ability to kneel, squat, bend, climb, crawl, stoop, and reach overhead is required.
- The ability to work outdoors in hot and cold weather conditions is required.
- The ability to lift and carry up to 50 pounds and push and pull up to 100 pounds is required.
- The ability to drive up to eight hours per day or ride for an extended period is required.
- Continual use of manual dexterity is required.
- The ability to handle work-related stress, multiple priorities, and deadlines is required.
- Assist with completing the physical onsite inventory of total-loss contents items under the direction of the Outside Contents Evaluator Associate.
- Drive to and from loss locations.
- Track time and log file notes for each day’s field activity.
- Oversee maintenance of crew vehicles, including fueling, oil changes, tire rotations, and other necessary repairs.
- Maintain daily care and maintenance of all equipment.
- Comply with applicable regulations, policies, work procedures, and instructions.
- Perform other duties as assigned.
- Support the organization's quality programs.
- Travel as required.
- One year of customer service experience or an equivalent combination of education and experience is preferred.
About the company
Sedgwick manages claims and risk for insurers, corporations, and public entities. Its services cover the full claims lifecycle, including clinical case management, networks, and cost-containment programs, plus specialized work like home inspections and property appraisals. The company operates by charging fees for these managed services that coordinate medical care, assess losses, and support timely resolution. Sedgwick differentiates itself through its integrated, end-to-end approach to claims management and its strong emphasis on caring for people, DEI, and client outcomes. Its goal is to help clients resolve claims efficiently, restore property and brands, and reduce costs through targeted resources deployed at the right time to improve outcomes.
Company Size
10,001+
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$1.5B
Headquarters
Memphis, Tennessee
Founded
1969
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Simplify's Take
What believers are saying
- Sedgwick’s September 2026 carrier unit starts with 1,000 professionals and 1.2 million annual liability claims.
- The January 14, 2026 Global Specialty platform expands marine, energy, aviation, and complex-loss capabilities.
- October 1, 2026 Middle East leadership change supports growth across Abu Dhabi, Dubai, Qatar, and Saudi Arabia.
What critics are saying
- July 2026 reports said Sedgwick is cutting most of its Irish IT team.
- April 15, 2026 lawsuits allege firing workers after medical leave in Illinois and Michigan.
- California’s $1.13 million comp settlement and repeated duplicate-denial complaints invite deeper regulatory scrutiny.
What makes Sedgwick Claims Management Services unique
- Sedgwick’s September 24, 2026 Carrier and Captive Solutions targets MGAs, captives, and carriers.
- Its Omni ecosystem, launched May 4, 2026, embeds AI across claims workflows.
- Sedgwick operates in 80 countries with 33,000 employees and 130-plus carrier relationships.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
401(k) Company Match
Hybrid Work Options
Growth & Insights and Company News
6 month growth
15%1 year growth
15%2 year growth
15%Sedgwick announces leadership changes in the Middle East. Effective immediately, Chris Gibson has been appointed Managing Director, Middle East, leading the region. Published 1 October 2026, 22:09 (GMT-7) DUBAI, United Arab Emirates - Sedgwick, the world's leading risk and claims administration partner, has announced that Mike Brogden will retire as Chief Executive Officer, Middle East, at the end of the year. Effective immediately, Chris Gibson has been appointed Managing Director, Middle East, leading the region. Mike Brogden joined Sedgwick in 2013 as Country Manager for Qatar and was appointed Chief Executive Officer, Middle East, in 2019. A chartered surveyor and chartered loss adjuster with more than 30 years of international experience, he has built a distinguished career handling major and complex losses across the UK, Europe, North America, Australasia and the Middle East. During his time with Sedgwick, he played a pivotal role in expanding the company's presence across the region, strengthening its market position and leading some of the Middle East's most significant construction, infrastructure and property loss assignments. Under his leadership, the business has grown its capabilities, geographic reach, and reputation as a trusted partner for clients throughout the region. "Mike has made an exceptional contribution to Sedgwick's growth in the Middle East, and I thank him for his leadership and dedication over many years," said Neil Gibson, Regional CEO, UK, Ireland, Middle East and Africa. "As demand for specialty claims, loss adjustment and risk solutions continues to grow, the Middle East remains a key market for our business. Chris is ideally positioned to lead our next phase of growth, and I look forward to partnering with him as we continue to enhance our service offering and deliver even greater value to clients across the region." Brogden said, "It has been a privilege to lead our Middle East business and work alongside such talented colleagues across the region. I am proud of what we have built together over the past eight years and confident the business is well positioned for continued success." Chris Gibson has spent the past nine years in the Middle East, working in Dubai and Qatar, and brings extensive expertise in major and complex loss and construction claims to the role. As Managing Director, he will have overall responsibility for Sedgwick's operations across the region and will work closely with the Global Specialty team headquartered in London, with a particular focus on aviation, energy and marine services in the Middle East. "The Middle East is a strategically important region for Sedgwick, with significant opportunities for continued growth," said Chris Gibson. "As we broaden the range of services we offer, we will continue to combine our local expertise with Sedgwick's global capabilities to deliver exceptional outcomes and innovative solutions for clients and partners across the region." Sedgwick's Middle East operations provide expert support across seven markets: Abu Dhabi, Bahrain, Dubai, Kuwait, Oman, Qatar and Saudi Arabia. With experienced local teams and deep technical expertise, Sedgwick delivers a broad range of services, including loss adjusting, major and complex loss, property, casualty, marine, forensic accounting, third-party administration (TPA), cyber and technology claims. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see Sedgwick. The press release is provided for informational purposes only. The content does not provide tax, legal or investment advice or opinion regarding the suitability, value or profitability of any particular security, portfolio or investment strategy. Neither this website nor our affiliates shall be liable for any errors or inaccuracies in the content, or for any actions taken by you in reliance thereon. You expressly agree that your use of the information within this article is at your sole risk. To the fullest extent permitted by applicable law, this website, its parent company, its subsidiaries, its affiliates and the respective shareholders, directors, officers, employees, agents, advertisers, content providers and licensors will not be liable (jointly or severally) to you for any direct, indirect, consequential, special, incidental, punitive or exemplary damages, including without limitation, lost profits, lost savings and lost revenues, whether in negligence, tort, contract or any other theory of liability, even if the parties have been advised of the possibility or could have foreseen any such damages. (C) ZAWYA 2026 02 Oct, 00:58 Updated: 01 Oct, 23:19 01 Oct, 21:53 Updated: 01 Oct, 21:58 01 Oct, 20:57 01 Oct, 03:23 Updated: 01 Oct, 05:30 Updated: 01 Oct, 03:09 Updated: 01 Oct, 00:37 Updated: 01 Oct, 00:36 Updated: 30 Sept, 23:41 Updated: 30 Sept, 22:43 Updated: 30 Sept, 01:34 Updated: 30 Sept, 00:40 29 Sept, 22:31 Updated: 29 Sept, 23:27 Updated: 29 Sept, 20:45 Updated: 29 Sept, 20:36 Updated: 29 Sept, 20:13 02 Oct, 08:54 02 Oct, 08:09 02 Oct, 06:02 02 Oct, 04:46 02 Oct, 04:37 Updated: 02 Oct, 02:42 Updated: 02 Oct, 02:18 02 Oct, 01:53 02 Oct, 00:58 Updated: 02 Oct, 00:48
Sedgwick launches Carrier and Captive Solutions. September 24, 2026 New solutions are designed to manage claims complexity, improve performance, and support long-term growth MEMPHIS, Tenn. - Risk is shifting faster than traditional insurance can keep pace. Carriers remain the backbone of the industry, and as more buyers turn to captives, MGAs, and MGUs for greater control over costs and outcomes, Sedgwick is expanding to meet them there, too. Today, Sedgwick, the world's leading risk and claims administration partner, announced the launch of its new Carrier and Captive Solutions entity. This new service is a purpose-built, scalable operating model for carriers and alternative risk takers, with delegated authority and program administrators. The U.S. MGA market reached $128 billion in premium in 2025, up 12% from 2024, and the global captive market is projected to grow from $82 billion in 2025 to $120 billion by 2035, representing a steady climb even as commercial pricing softens. This shift in risk management has required an adjustment in how these programs operate, as more parties, transactions and compliance requirements are tied to every premium dollar. Sedgwick's Carrier and Captive Solutions offering is led by Jason Rogers, Managing Director, Carrier and Captive Solutions, and is supported by more than 1,000 dedicated professionals, including adjusters, client service teams, data and analytics resources, and a purpose-built client-first operational infrastructure. Compared to select third-party administrators (TPAs), Sedgwick achieves 5% lower cost per claim, 12% higher closure rates, and 46% fewer high-severity claims across workers' compensation, auto liability, and general liability programs when clients fully leverage Sedgwick's integrated claims, technology, analytics, and risk management capabilities. "The industry has shifted. Capacity is increasingly viewed as a commodity, while operational execution has become the true differentiator," said Rogers. "The organizations that win will be those that can manage risk more effectively, leverage data more strategically and deliver a better experience for their stakeholders." "Sedgwick offers a broad range of solutions designed to help carriers, captives and MGAs/MGUs manage claims complexity, improve performance, control costs, and support long-term growth," said Emily Fink, President, Growth Markets, who oversees the new practice. "With the industry's largest team of dedicated professionals, a claims dataset five times larger than that of the nearest competitor, and trusted strategic partnerships with more than 130 carriers, we can provide a level of depth this market hasn't had before." Sedgwick's solutions include: * Carrier Programs: Claims administration, delegated-authority governance, portfolio reporting and specialized support designed around carrier requirements * Outsourcing: Flexible, scalable claims operations that help carriers manage variable volumes, control costs and expand capacity without adding fixed infrastructure * Program Business for MGAs and MGUs: End-to-end claims solutions that protect underwriting intent, support smooth onboarding and deliver carrier-ready transparency * Captive and RRG Claims Administration: Captive-specific claims, member instructions, board reporting, performance analytics and old-year or tail closure * Legacy Claim Solutions: Migration, project management, technology and governance to manage liabilities, improve visibility and unlock capital * Accident and Health Benefits: Global medical networks, local expertise and advanced data capabilities that streamline claims administration, enable straight-through processing and control costs Sedgwick's Carrier and Captive Solutions combines workers' compensation expertise across all 50 states and is part of an organization handling 1.2 million liability claims annually. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides an unmatched perspective, caring that counts and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see Sedgwick.
Sedgwick, a leading risk and claims administration firm, has appointed Courtney Welton as global chief legal officer, general counsel and corporate secretary. Welton will join the executive leadership team and oversee legal strategy, governance, regulatory compliance and risk management. She brings experience from senior legal roles at Allstate Insurance Company, where she most recently served as senior vice president, general counsel and chief ethics, privacy and compliance officer. Prior to Allstate, Welton held leadership positions at Motorola Mobility, Google and Lenovo after starting her career at Skadden. Sedgwick operates across 80 countries with over 33,000 employees and 10,000 clients. The Carlyle Group is the majority shareholder.
Sedgwick appoints Courtney Welton as Global Chief Legal Officer. September 22, 2026 MEMPHIS, Tenn. - Sedgwick, the world's leading risk and claims administration partner, has appointed Courtney Welton as Global Chief Legal Officer, General Counsel and Corporate Secretary. In this role, Welton will serve as a member of the executive leadership team and help guide the company's legal strategy, governance, regulatory compliance, and risk management efforts. She will also partner across the business to support growth, enhance Sedgwick's legal and compliance capabilities, advance responsible AI governance, and maximize the company's ability to operate with the highest standards for clients, colleagues, and partners. "Courtney's combination of collaborative leadership and practical business judgment impressed us immediately," said Michelle Hay, Chief People and Administrative Officer, Sedgwick. "She has built and led high-performing teams throughout her career, enabling innovation while strengthening risk management. We are confident she will be a key asset for Sedgwick as we navigate change and enter our next chapter." Welton brings experience leading global legal, compliance, and governance functions for complex organizations. She has partnered with CEOs and boards to navigate dynamic regulatory environments, cross-border and geopolitical risk, digital transformation, and enterprise change. She most recently served as Senior Vice President, General Counsel and Chief Ethics, Privacy and Compliance Officer at Allstate Insurance Company. Prior to that, she held senior legal leadership positions at global technology companies, including Motorola Mobility, Google, and Lenovo, after beginning her legal career at Skadden. "This role brings together much of what has shaped my career: business partnership, governance and innovation at scale, technology operating pace, customer focus, and leading through change," said Welton. "As a global leader, Sedgwick has built a reputation for excellence by delivering exceptional service to clients, partners, and colleagues around the world. I look forward to collaborating with this talented team and helping advance the company's continued growth and success." Welton serves on the boards of Chicago Appleseed Center for Fair Courts and Legal Prep Charter Academy, is an adjunct professor of law at Northwestern Pritzker School of Law, where she earned her J.D., and speaks regularly on AI governance and the evolving role of legal functions. She also holds a Bachelor of Arts from Hope College. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, Sedgwick.com.
Sedgwick appoints Tracey Hudson as International Chief Financial Officer. September 4, 2026 Following Hudson's promotion, Sabrina McLaughlin joins Sedgwick as UK & Ireland Chief Financial Officer LONDON - Sedgwick, the world's leading risk and claims administration partner, announced the appointment of Tracey Hudson as International Chief Financial Officer. Sabrina McLaughlin will join Sedgwick as UK & Ireland Chief Financial Officer, succeeding Hudson in the role. Hudson joined Sedgwick in 2023 as UK Chief Financial Officer before expanding her responsibilities to include Ireland. In her new role, she will oversee the company's finance organization across its international business, partnering with leaders to strengthen performance and advance Sedgwick's strategic priorities. She brings more than 25 years of senior finance and board-level leadership experience across telecommunications, professional services and insurance. Prior to joining Sedgwick, Hudson led large-scale transformation initiatives and global finance operations in senior finance leadership positions. "Tracey has made a significant impact since joining Sedgwick, combining strategic financial leadership with a collaborative, commercial mindset," said Kalani Reelitz, Global Chief Financial Officer, Sedgwick. "She has built strong partnerships across its organization while leading meaningful organizational initiatives and strengthening its finance function. "Finance delivers its greatest impact when it serves as a strategic catalyst for growth, innovation, and confident decision-making," said Hudson. "I am excited to collaborate with colleagues across our international operations, helping to shape strategy, drive performance, and build on the strong foundations already in place to create long-term value for our clients, colleagues, and business." McLaughlin brings more than 15 years of experience in financial leadership, corporate strategy, and M&A across global organizations. She is recognized as a trusted advisor to boards and executive teams, has led capital allocation, enterprise transformation and growth initiatives in complex international environments, with deep expertise in governance, risk management and organizational scaling. "Joining Sedgwick is an opportunity to work with a talented team and build on the strong momentum already established across the UK and Ireland," said McLaughlin. "I'm looking forward to partnering across the business to support clients, strengthen performance and advance our shared goals." As UK & Ireland Chief Financial Officer, McLaughlin will oversee the region's finance organization, working closely with Hudson and the international finance leadership team to support business performance and Sedgwick's long-term strategic priorities. About Sedgwick Sedgwick is the world's leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. Sedgwick's majority shareholder is The Carlyle Group; Stone Point Capital LLC, Altas Partners, CDPQ, Onex and other management investors are minority shareholders. For more, see Sedgwick.