speakit

Digital dictation and speech recognition solutions

Italian Reservations Agent - Tourism Industry

Customer SupportConfirmed live in the last 24 hours

Full-timeMosta, Malta

About the Job

Requirements

Familiarity with Microsoft Office programs such as Excel and Word.
Fluency in English and Italian.
Good sales and/or customer service skills from previous job experience.
Excellent written and spoken communication skills in the required language.
Ability to work in a fast-paced environment.
Ability to build and maintain strong relationships as a team member.
Word-processing skills and ability to type 25 words per minute.

Responsibilities

Receive incoming calls from the market and convert as many calls and enquiries as possible into sales.
Achieve sales, call-handling, and quality performance targets set by the Market Manager and Team Leaders.
Communicate relevant customer feedback to Team Leaders to support ongoing improvements in service quality and customer experience.
Track on-request reservations and provide effective customer support.
Work as part of a team and motivate others while being responsive to their needs and concerns.
Assist other markets by handling cross-market calls and converting as many calls as possible into sales.
Handle customer complaints professionally.
Complete ad hoc tasks assigned by the Team Leader.

Italian Reservations Agent | Tourism Industry - Mosta

speakit · Mosta, Malta · Full-time · Posted 2026-01-05

Workplace: on_site

Department: Italian

Description

Our client is starting a new journey with a new Client and we require candidates who are looking for a career in Customer Care, and who are looking for a stable job. The Reservations Agents will be mainly assisting customers over the phone with every query related to any service the business provides. We require Italian speakers for this particular role.

Main duties and responsibilities:

Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
Track all reservations on-request and provide the customer with an effective support
Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team Leader

Requirements

Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
Fluency in English and Italian
Good sales and/or customer service skills from previous job experience
Excellent communication skills – written & spoken in the required language
Ability to work in a fast-paced environment
Good team player with ability to build and maintain strong relationships
Word processing skills be able to type 25 WPM.

Benefits

Career growth opportunities
Gym packages included
Mobile schemes
Monthly employee events
Ongoing training and development
Health insurance
Free on-site parking at our Mosta Head Office
In-house canteen serving a variety of healthy food options
Exclusive staff discounts at 50+ partner businesses
Normal office hours
Onsite position in Mosta.
Performance bonuses
Fixed language bonuses.

Apply

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About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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