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Contract

Customer Success Representative

Updated on 8/8/2026

Doctolib

Doctolib

No salary listed

Berlin, Germany

Hybrid

Hybrid work in Berlin; the posting states the workplace is Berlin.

Category
Customer Experience & Support (1)
Required Skills
Data Visualization
CRM
Salesforce
Customer Service
Data Analysis
Requirements
  • The candidate must have initial professional experience working with customers, such as in customer success, customer service, inside sales, or comparable operational roles, including as a career changer.
  • The candidate must work in a structured, organized manner, manage multiple parallel topics, and prioritize effectively.
  • The candidate must work independently and in a solution-oriented manner.
  • The candidate must value data quality and accurate documentation.
  • The candidate must communicate confidently and with a customer-service orientation by email, telephone, and internal chat.
  • The candidate must have fluent German at least at C1 level and good English at least at B2 level.
Responsibilities
  • Support the team operationally by carrying out standardized processes for the assigned customer portfolio.
  • Assess incoming customer inquiries, coordinate their routing within the team, and ensure efficient processing.
  • Maintain and update relevant customer data and document customer interactions and important information in a structured manner.
  • Configure and optimize product settings in Doctolib to improve customers’ product usage.
  • Support customers through all phases of the relationship, including contracts, cancellations, and organizational matters such as license transfers.
  • Work closely with the team to implement operational priorities and contribute to customer satisfaction, retention, and growth goals.
Desired Qualifications
  • Knowledge of the healthcare sector, ideally from a medical practice or hospital environment.
  • Affinity for software products and the ability to explain more complex features clearly.
  • Experience working with customer relationship management systems such as Salesforce and dashboards, and using data for decision-making.
Doctolib

Doctolib

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