Junior Night Butler - Night In-Room Dining Waiter/Waitress

Junior Night Butler (Night In-Room Dining Waiter/Waitress)

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As a Junior Night Butler (Night In-Room Dining Waiter/Waitress) you will support the delivery of our renowned St. Regis Butler Service during the overnight hours, ensuring every guest receives thoughtful, personalised attention throughout their stay. Working closely with the Night Butler and wider operational teams, you will assist with guest requests, in-room services and overnight preparations, helping to create seamless and memorable experiences while maintaining the highest standards of luxury hospitality.

Key Responsibilities

• Support the Night Butler in delivering personalised and anticipatory service throughout the overnight shift
• Assist with late arrivals and early departures, ensuring guests receive a warm and professional experience
• Deliver amenities, refreshments and in-room requests promptly and efficiently
• Support the preparation and coordination of guest preferences, special occasions and VIP requirements
• Assist with overnight room checks to ensure guest rooms meet the highest standards and personalised preferences
• Coordinate with Front Office, Housekeeping, Engineering and other departments to fulfil guest requests seamlessly
• Maintain accurate guest preference records and communicate relevant information during shift handovers
• Handle guest enquiries with confidence, professionalism and discretion, escalating where appropriate
• Support the preparation of arrivals and guest arrangements for the following day
• Ensure all service touchpoints reflect St. Regis brand standards and Butler Service rituals
• Maintain confidentiality and respect guest privacy at all times
• Follow all company policies, procedures, health and safety standards and security requirements
• Maintain a professional appearance and positive attitude throughout the shift

Core Competencies

We are seeking a passionate and service-oriented individual who is eager to develop their career within luxury hospitality. You will be highly motivated, detail-focused and committed to delivering exceptional guest experiences while thriving in an overnight environment.

You should have:

• Previous experience in a luxury hotel, guest services, food and beverage, in-room dining or Butler environment preferred
• A genuine passion for personalised hospitality and guest engagement
• Excellent communication and interpersonal skills
• Strong attention to detail and a proactive approach to service
• Ability to remain calm, professional and organised during overnight shifts
• High levels of discretion, integrity and respect for guest confidentiality
• Ability to adapt and respond efficiently to guest requests and operational needs
• A collaborative approach, working closely with night and daytime teams

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.