Senior Manager - Regional Field Services

Beyond Blue

Job Posting Title:

Senior Manager, Regional Field Services

Requisition Number:

R-000004181

Department Name:

Director, Field Services

Work Location:

UK Chandler Hospital, Pavilion H

Grade Level:

13

Type of Position:

Regular

Position Time Status:

Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:

Days (United States of America)

Job Description:

Job Summary

Responsible for overseeing regional field service operations across distributed sites, ensuring consistent delivery of end-user support and IT services. Provides senior leadership in aligning regional service teams with enterprise-wide standards, policies, and goals. Directly manages and supports Field Service Managers at campus and regional sites, ensuring operational consistency and service quality across all locations. Acts as a key escalation point for regional challenges, coordinating with enterprise IT leadership, vendors, and stakeholders to ensure effective resolution and service improvement.

Essential Functions

• Oversees and supports Field Service Managers across multiple campuses and regions.

• Ensures regional operations adopt enterprise field service standards, policies, and SLAs consistently.

• Serves as escalation point for region-specific operational issues and complex incidents.

• Collaborates with enterprise Field Service leadership to align regional initiatives with organizational goals.

• Analyzes regional service performance metrics and implements targeted improvement initiatives.

• Provides mentorship, coaching, and performance management for site-level managers.

• Partners with IT leadership, vendors, and stakeholders to support service delivery and technology initiatives.

• Leads planning and execution of large-scale regional technology deployments and projects.

• Develops budgets, forecasts, and resource plans for regional field service operations.

• Performs other duties as assigned.

Education Requirement: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Requirement: 6-7 years of progressive experience and 2 years of related managerial experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.