Technical Support Intern - Automated Marley Provisioning Integrator

At Regnology our greatest asset is our people. We value diversity and foster an inclusive environment that supports learning, safety, and growth. By investing in our team, listening to customers, and encouraging creativity, we drive continuous innovation and improvement.
We offer a flexible, innovative environment where your ideas matter and your career can thrive.
Regnology is a global leader in regulatory reporting, helping financial institutions, regulators, and tax authorities improve data quality, efficiency, and cost savings. Our mission: to safeguard financial markets through smarter, future-ready solutions.

Project

Automated Marley Provisioning Integrator

Project Description

This internship offers an opportunity to develop a standardized and repeatable process for provisioning Marley test environments that match specific customer releases of Regnology's Abacus360 Banking platform. You will gain practical exposure to environment setup, software version alignment, system configuration, and technical troubleshooting.

Throughout the internship, you will learn how to configure and validate test environments, perform basic smoke tests, and execute a minimal end-to-end workflow involving sample data loading and calculation processing. You will also explore common provisioning issues, learn how to identify relevant system logs, and develop reusable documentation to help the team reproduce customer environments accurately and investigate technical issues more efficiently.

About the Team

You will join the CS Support Tech team for Abacus360 Banking, a specialized technical operations unit within Regnology's Customer Success organization. Our team ensures the stability and performance of Regnology's regulatory reporting platform, supporting banking clients and helping resolve complex technical issues.

Operating across worldwide hubs, we serve as a key link between banking clients and R&D engineers, investigating environment anomalies, diagnosing technical incidents, and supporting the reliable operation of the platform.

Our daily work involves collaboration with clients and engineering teams to troubleshoot technical issues, investigate system behavior, and ensure that test environments accurately reflect customer configurations. Using technologies such as Kubernetes, SQL, and Java, we support the performance and reliability of regulatory reporting solutions used by financial institutions worldwide.

Responsibilities

During this internship, you will have the opportunity to:

• Develop a repeatable provisioning guide for creating Marley test environments aligned with specific customer releases, including relevant versions and hotfixes.
• Document the process of requesting or creating environments and aligning software versions, banking layers, and required modules.
• Define basic configuration and smoke-test procedures to verify system accessibility, cluster and replication/date-related functionality, and licence visibility.
• Establish a minimal end-to-end validation workflow, including a sample data import or load and a calculation process.
• Investigate common provisioning issues, such as incorrect software versions, missing modules, and insufficient system resources.
• Document key system logs and troubleshooting steps to help identify the causes of technical failures.
• Create a reusable runbook, platform setup guide, and one-page smoke-test checklist to support the team.
• Optionally produce a short screen recording demonstrating the provisioning and validation process.
• Collaborate with experienced team members to validate the documentation and ensure the provisioning process can be reproduced from scratch.
• Contribute to reducing environment setup time and preventing unnecessary escalations caused by mismatches between customer environments and internal test systems.

Tools

Linux, Java, Python, APIs (e.g., Postman), SQL and databases, Kubernetes, Monitoring tools (e.g., Grafana, Google Cloud Monitoring), Identity and Access Management tools (e.g., Okta, Active Directory), AI tools and MCP integrations

Why we should decide on you

We are looking for a motivated final-year student currently pursuing a degree in Computer Science, Information Technology, or a related field, who is curious about infrastructure, enterprise software, and the role of technology in financial services.

Academic background

• Final year student in Computer Science, Information Technology, or a related technical field.
• A solid interest in operating systems, software environments, cloud infrastructure, and technical troubleshooting.

Skills and Qualities

• Strong analytical thinking and a structured approach to problem-solving.
• Attention to detail when configuring environments and documenting technical procedures.
• Familiarity with the tools and technologies listed above is a plus, but not mandatory; a willingness to learn and develop technical skills is highly valued.
• Good communication skills and an ability to collaborate with technical teams.
• A proactive mindset, intellectual curiosity, and willingness to learn.
• Ability to adapt to a fast-paced, international working environment.

Recruitment Process

• HR Interview: An initial interview with our Talent Acquisition Manager to discuss your academic background, motivation, communication skills, and interest in the internship opportunity.
• Technical Interview: Shortlisted candidates will then be invited to a functional interview designed to assess:
  • Basic knowledge of computer science and IT fundamentals.
  • Analytical thinking and technical problem-solving skills.
  • Familiarity with operating systems, programming, databases, or infrastructure concepts.
  • Ability to approach environment configuration, validation, and troubleshooting.
  • Motivation to learn about cloud infrastructure, enterprise software, and FinTech engineering.Interest in the project and its responsibilities.

If you are eager to explore the intersection of technical operations, cloud infrastructure, and financial technology, this internship is an opportunity to develop your technical skills in an international professional environment and gain valuable insight into enterprise software and regulatory reporting platforms.

Apply now!