Guest Experience Expert

At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home.

Position Summary:

• Support your like-minded Guest Services team with general operational tasks 

• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations

• Assign rooms according to guest requests and preferences whenever possible

• Handle general enquiries, being approachable, alive and seeking balance each guest experience

• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail

• Build and strengthen relationships with existing and new customers to enable future bookings

About You:

• Experience with OPERA property management system or similar

• Relevant experience in a similar role

• Working rights in Australia

• Enthusiastic to escalate your career

• Self-motivated, driven and energized in a fast-paced environment

• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 

• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 

• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 

• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program