Epiroc

Mining and infrastructure equipment manufacturer

Key Customers Analyst

Logistics & TransportationUpdated on Nov 14

Full-timeSantiago, Santiago Metropolitan Region, ChileNo salary listedIn-person

About the Job

Requirements

University education in Industrial Engineering, Business Administration, International Business, Logistics, Economics, or a related field.
Two to four years of experience in Supply Chain, Logistics, Customer Service, Planning, or operational analysis.
Experience monitoring and managing service indicators.
Experience working with large volumes of information and analyzing data.
Knowledge of service and logistics key performance indicators.
Advanced Excel and Power BI skills.
Knowledge of data analysis and automation tools.
Intermediate-to-advanced English proficiency and good PowerPoint skills for executive presentations.
Ability to adapt, communicate effectively, act with urgency and responsibility, and work in demanding environments.

Responsibilities

Monitor orders, committed dates, and delivery performance indicators, including OTIF, Fill Rate, On Time Delivery, and Perfect Order.
Analyze delivery performance deviations, identify root causes, and propose corrective actions.
Prepare periodic performance reports for internal and external customers.
Follow up on incidents and nonconformities with Divisions, Operations, Customer Service, Order Fulfillment, and Inbound Replenishment.
Coordinate action plans to minimize service-level failures.
Control metrics associated with carriers and logistics operators, and manage prioritization of critical orders.
Communicate directly with customers about DIFOT/OTIF performance and participate in or lead meetings to review processes, KPIs, and deviations.
Consolidate information from different sources and prepare executive reports for internal customers, management, and regional teams.
Ensure the quality and integrity of data used for decision-making.
Develop statistical analyses and identify patterns and improvement opportunities.
Automate reports and indicators using digital tools.
Lead or participate in continuous-improvement Supply Chain projects focused on sustainable efficiencies.
Comply with company policies, the Code of Conduct, and applicable health, safety, and environmental standards.

Desired Qualifications

Knowledge of SAP, including ERP, APO, IBP, or similar tools.
A specialization or diploma in Supply Chain Management, Logistics, or Operations Management.

Sobre Epiroc

Epiroc es un socio líder en productividad para las industrias de minería e infraestructura. A través de la innovación, la excelencia operacional y una sólida orientación al cliente, trabajamos para desarrollar soluciones que contribuyan a operaciones más eficientes y sostenibles. Promovemos una cultura basada en la colaboración, la mejora continua y la toma de decisiones basada en datos.

Misión del cargo

La persona que asuma el rol de Key Customers Analyst será responsable de asegurar el cumplimiento de los niveles de servicio para clientes internos y externos mediante la planificación, monitoreo y gestión de entregas. Su gestión estará enfocada en analizar desviaciones, identificar causas raíz y proponer acciones de mejora continua que permitan cumplir los compromisos adquiridos y fortalecer el desempeño de indicadores como DIFOT/OTIF.

Funciones y responsabilidades

Monitorear pedidos, fechas comprometidas e indicadores de Delivery Performance, incluyendo OTIF, Fill Rate, On Time Delivery y Perfect Order.
Analizar desviaciones en el desempeño de las entregas, identificar causas raíz y proponer acciones correctivas.
Elaborar reportes periódicos de desempeño para clientes internos y externos.
Dar seguimiento a incidencias y no conformidades junto a Divisiones, Operaciones, Customer Service, Order Fulfillment e Inbound Replenishment.
Coordinar planes de acción para minimizar incumplimientos en los niveles de servicio.
Controlar métricas asociadas a transportistas y operadores logísticos y gestionar la priorización de órdenes críticas.
Mantener comunicación directa con clientes respecto al desempeño DIFOT/OTIF y participar o liderar reuniones para revisar procesos, KPIs y desviaciones.
Consolidar información proveniente de distintas fuentes y elaborar reportes ejecutivos para clientes internos, gerencia y equipos regionales.
Garantizar la calidad e integridad de los datos utilizados para la toma de decisiones.
Desarrollar análisis estadísticos e identificar patrones y oportunidades de mejora.
Automatizar reportes e indicadores utilizando herramientas digitales.
Liderar o participar en proyectos de mejora continua de Supply Chain orientados a generar eficiencias sostenibles.
Cumplir con las políticas de la compañía, Código de Conducta y estándares aplicables de seguridad, salud y medio ambiente.

Requisitos

Formación universitaria en Ingeniería Industrial, Administración, Negocios Internacionales, Logística, Economía o carrera afín.
Entre 2 y 4 años de experiencia en Supply Chain, Logística, Customer Service, Planeamiento o áreas de análisis operativo.
Experiencia en seguimiento y gestión de indicadores de servicio.
Experiencia trabajando con grandes volúmenes de información y análisis de datos.
Conocimiento de KPIs de servicio y logística.
Manejo avanzado de Excel y Power BI.
Deseable conocimiento de SAP, incluyendo ERP, APO, IBP o herramientas similares.
Conocimiento de herramientas de análisis de datos y automatización.
Deseable especialización o diplomado en Supply Chain Management, Logística o Gestión de Operaciones.
Inglés intermedio/avanzado y buen manejo de PowerPoint para presentaciones ejecutivas.
Capacidad de adaptación, comunicación efectiva, sentido de urgencia, responsabilidad y habilidad para desenvolverse en entornos de alta exigencia.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

About the Company

Epiroc

Mining and infrastructure equipment manufacturer

Epiroc manufactures drill rigs and rock excavation equipment for the mining and infrastructure sectors, operating in around 150 countries. Its offerings include surface and underground equipment, tools, aftermarket support, and technology for automation, digitalization, and electrification. What sets Epiroc apart is its focus on safety innovations like Live Work Elimination and strong R&D investment with customers. The goal is to accelerate the transformation toward a sustainable, productive mining and construction industry.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Nacka, Sweden
Founded: 1873

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