AHEAD

Builds and manages enterprise technology

Technical Consultant - ServiceNow AI

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, IndiaNo salary listedRemote

About the Job

Requirements

At least 4 years of hands-on ServiceNow platform experience, including development and implementation.
Strong expertise in IT Service Management, Service Portal, and integrations.
Experience implementing ServiceNow AI capabilities in at least one product area, such as IT Service Management, Virtual Agent, Customer Service Management, IT Operations Management, Hardware Asset Management, Software Asset Management, or Configuration Management Database.
Understanding of artificial intelligence and machine learning concepts, including large language models, prompt engineering, and generative artificial intelligence in enterprise workflow contexts.
Hands-on experience with ServiceNow AI capabilities, including Skills, AI Agents, agentic workflows, Orchestrator, Skill Kit, Now Assist in AI Search, and Virtual Agent.
Understanding of how ServiceNow AI capabilities generate business value, including practical considerations, limitations, and implementation requirements.
Ability to customize ServiceNow applications using scripting, workflows, business rules, and UI policies.
Ability to clearly explain technical concepts to technical and non-technical audiences.

Responsibilities

Translate client requirements into user stories and tasks for the development team.
Customize and configure core ServiceNow applications, including IT Service Management, Service Portal, and integrations.
Conduct workshops and demonstrations for stakeholders and end users.
Collaborate with internal teams and clients to deliver high-quality work.
Craft, enhance, and deliver scalable ServiceNow Core and AI solutions.
Participate in client meetings and discussions to capture needs and translate them into development activities.
Perform integration work and build custom Service Portals; support and create REST, SOAP, and MID Server integrations.
Develop, review, and optimize scripts, including Business Rules, Script Includes, UI Policies, and Client Scripts.
Provide guidance and mentoring to junior developers when needed.
Stay current with ServiceNow platform capabilities, including emerging AI capabilities, and identify opportunities to improve customer outcomes and business value.
Participate actively in Agile sprints and backlog grooming.

Desired Qualifications

Experience with additional ServiceNow modules such as Strategic Portfolio Management, Human Resources Service Delivery, or Governance, Risk, and Compliance.
Experience building custom Skills and AI Agents, and experience with AI Control Tower and Model Context Protocol server implementations.
ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification(s).

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly skilled and experienced Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ServiceNow’s evolving AI capabilities.

Roles and Responsibilities

Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.

Customize and configure core ServiceNow applications, including ITSM and Service Portal and Integrations.

Conduct workshops and demos for stakeholders and end users.

Collaborate with internal teams and clients to ensure high-quality delivery.

Lead in crafting, enhancing, and delivering scalable ServiceNow Core and AI solutions.

Actively participate in client meetings and discussions to capture client needs and translate them into clear development activities.

Perform integration work and build custom Service Portals; support and create REST, SOAP, and MID Server integrations.

Develop, review, and optimize scripts, including Business Rules, Script Includes, UI Policies, Client Scripts, etc.

Collaborate with cross-functional teams, providing guidance and mentoring to junior developers when needed.

Stay current with ServiceNow platform capabilities, including emerging AI capabilities, and identify opportunities to leverage these technologies to improve customer outcomes and business value.

Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

4+ years of experience working with ServiceNow, including hands-on development and implementation.

Strong expertise in ITSM, Service Portal, and Integrations.

Required: Experience implementing ServiceNow AI capabilities in at least one ServiceNow product area, such as ITSM, VA, CSM, ITOM, HAM, SAM, or CMDB.

Experience with additional ServiceNow modules such as SPM, HRSD, or GRC is a plus.

Understanding AI/ML concepts, including Large Language Models (LLMs), prompt engineering, and Generative AI — particularly in enterprise workflow contexts.

Hands-on experience with ServiceNow AI capabilities, including Skills, AI Agents, agentic workflows, Orchestrator, Skill Kit, and core platform capabilities such as Now Assist in AI Search and Virtual Agent.

Demonstrated understanding of how AI capabilities can generate business value on the ServiceNow platform, including the practical considerations, limitations, and implementation requirements associated with AI.

Good to have: Experience building custom Skills and AI Agents, as well as experience with AI Control Tower (AICT) and Model Context Protocol (MCP) server implementations.

Customize ServiceNow applications using scripting, workflows, business rules, and UI policies to meet client requirements.

Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist certification(s) preferred.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership

About the Company

AHEAD

Builds and manages enterprise technology

AHEAD designs and runs technology systems for large enterprises, connecting infrastructure, applications, data and security under a single delivery team. Its roots in data centers shape its approach to modernizing complex environments that span private facilities and public clouds. Engineers assess a client's existing systems, plan upgrades and build the platforms, while managed services teams monitor operations, maintain software and respond to security incidents. The company earns money through consulting and implementation projects, technology sales and ongoing services that keep those environments running. AHEAD was founded in 2007 and is headquartered in Chicago, Illinois.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $9M
Headquarters: Chicago, IL
Founded: 2007

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