Hospital Director of Operations
About the job
- At least 10 years of senior leadership experience in large healthcare systems or multi-site big-box retail.
- Deep expertise in financial management, enterprise-level strategic planning, complex team leadership, and operational excellence, with a forward-thinking approach to innovation and organizational growth.
- A proven track record of leading complex hospital operations, developing and executing talent strategies, fostering engagement and accountability, driving cross-functional collaboration, and delivering sustained EBITDA growth and operational excellence in high-performing or transforming environments.
- Translate future possibilities into strategic financial and operational initiatives that support Ethos Veterinary Health’s long-term mission.
- Oversee hospital budgeting, forecasting, reporting, and cost-efficiency initiatives as the hospital’s financial steward.
- Ensure regulatory compliance and uphold the highest standards of financial integrity.
- Lead scenario planning to navigate ambiguity and ensure sustainable hospital growth.
- Implement scalable, cutting-edge operational strategies across the hospital.
- Optimize workflow efficiency and drive data-informed performance improvements.
- Lead management teams and staff to deliver high-quality care and service, improving client and patient experiences, organizational reputation, and patient outcomes.
- Challenge established approaches to deliver results in a complex hospital setting.
- Build cross-functional partnerships with hospital teams, referring veterinarians, support center colleagues, clients, community leaders, and other internal and external stakeholders.
- Model inclusive, transparent, and open communication across the hospital and broader organization.
- Cultivate a high-performing hospital leadership team by mentoring, coaching, and developing others.
- Foster a learning-oriented hospital culture that embraces feedback, celebrates growth, and encourages smart risk-taking.
- Support leaders in aligning individual goals with hospital and organizational objectives.
- Partner with joint-venture stakeholders and Ethos leadership to align on hospital goals and performance expectations and outcomes.
- Deliver results through planning, prioritization, and follow-through.
- Maintain focus on hospital outcomes, acting with urgency and ownership.
- Make informed, ethical decisions in a complex hospital landscape.
- Set a compelling vision that energizes and motivates others.
- Model Ethos Veterinary Health’s values through compassionate, optimistic, and clear leadership.
- Inspire trust, empower teams, and unlock the potential of others.
- An advanced degree is strongly preferred, specifically an MHA or MBA.
About the company
Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Woburn, Massachusetts
Founded
2015
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Simplify's Take
What believers are saying
- VetRec reached 600 doctors and 900 staff by August 2026.
- Ethos opened 2026 ER Immerse recruiting across Texas, Florida, and California.
- Leslie Storms became president on December 1, 2025, restoring permanent leadership.
What critics are saying
- FTC order limits specialty acquisitions near rivals through 2032, capping roll-up growth.
- Leadership churn from Ryan Buck to Leslie Storms signals strategic instability in 2025.
- Sambolin litigation over hospital care keeps malpractice and reputational risk alive.
What makes Ethos Veterinary Health unique
- 140+ specialty and emergency hospitals give Ethos dense referral coverage.
- Ethos Discovery and clinical trials embed research into daily hospital operations.
- VetRec partnership adds enterprise AI recordkeeping across specialty and emergency workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Flexible Work Hours
EAP
Training Programs
Company News
Following an extensive RFP process, Ethos selected VetRec for its collaborative approach, strong alignment with Ethos' commitment to medical excellence, and its focus on continuous improvement and innovation.
Terravet invested a total of $14.5 million to buy the building and retrofit the space, with an additional investment from Ethos Veterinary Health.
In its ongoing efforts to promote responsible pet care in Aruba, Stimami Sterilisami is proud to announce an exclusive partnership with VSH Veterinary Specialty Hospital for this year's campaign.
Clay joins VBG from Ethos Veterinary Health, where he was the Director of Divisional Operations.
Sandra Faeh, DVM, will serve as the first Chief Veterinary Officer of NVA’s General Practice (“NVA GP”) business, while Dr. Stacy Burdick, DVM, MBA, DACVIM (SAIM), has been appointed as Chief Medical Officer of Ethos Veterinary Health (“Ethos”).