Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Director, Data & Analytics
Five9 is a leading provider of cloud software for the enterprise contact center market. Five9 offers our partners a solution that is reliable, secure, compliant and scalable, while creating exceptional customer experiences, increasing agent productivity and delivering tangible business results.
This position will report to the CIO and be focused on enterprise data and analytics for Five9’s corporate business systems and infrastructure.
At Five9, Data is viewed as an enterprise Asset. It is critical to connecting our data driven growth strategy and stakeholder experience with the business operating models and technology required to deliver on that promise. You will enable business and IT leaders to make data-driven investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
You should be a team player with the right combination of tactical and strategic execution. You bring deep experience defining and implementing an Enterprise Data Program practice as an essential capability for strategic decision making in a fast-paced environment. You leverage high analytical, collaboration and influencing skills to work with all levels of management and their teams to help shape Five9’s next generation of Data Platform and solutions. You are both a leader and a hands-on contributor.
Responsibilities
- Define, manage, and execute a comprehensive data program with a focus on measuring, improving, and reporting on the data quality and business value of those programs.
- Own the data infrastructure, analytical outputs, prioritization and roadmap initiatives. Partner with business leaders to determine and prioritize delivery initiatives.
- Own the data quality, understandability, and reporting of key data metrics from ingestion to modeling and reporting.
- Work with Enterprise Architecture to design data platform architecture and build solutions using standard pre-defined data technologies like GCP, Domo, etc. Assemble large, complex data sets that meet functional / non-functional business requirements.
- Drive initiatives to ensure that data is managed consistently in line with business strategies and requirements. Will be responsible for design and delivery of data solutions using data platform architecture and tech standards.
- Devise, Lead and execute continual improvement initiatives in all Data Management Service delivery and technology, with a focus on delivery velocity and quality.
- Define or influence system, technical and application architectures for major areas of development.
- Engage with business partners to report (formally and informally) on technology strengths, weaknesses, successes, and challenges on a regular basis.
- Should be an individual with in-depth technical knowledge and hands-on experience in the areas of Data Management, BI Architecture, Data Quality, Data Governance and Data Architecture.
- Should have excellent analytical skills, able to recognize data patterns and troubleshoot the data.
- Partner with cross-functional stakeholders across the company to understand and prioritize their demand.
- Grow a team of data engineers, analytics engineers and data scientists; responsible for delivering high quality and actionable data, dashboards, analysis, and toolset.
Position Requirements
- 10+ years of experience of building and maintaining Big Data/ Data Warehouse solutions, BI applications, and data management processes including Data quality and governance.
- 5+ years of relevant experience architecting and delivering the complete end to end design of enterprise-wide solution using data technologies – GCP Suite, Databricks, Domo, Python, Core Java and similar.
- 5 years of experience in SQL Python, Core Java, GCP Suite, Rest API, Microservices, etc.
- 2 years of experience in AI & ML Methodologies
- Experience with data modeling, complex data structures, data processing, data quality and data lifecycle
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
- Experience building and optimizing ’big data’ data pipelines, architectures, and data sets.
- Experience performing root cause analysis on internal and external data and processes to provide solutions for specific business requirements.
- Should be able to lead critical aspects of the data management and application management.
- Experience in large scale server-side application development that includes the design and implementation of high-volume data processing jobs.
- Experience championing, educating, building adoption for an enterprise data program; exceptional communication skills; ability to translate business problems into data opportunities that inspire the business.
- Cultural awareness with excellent interpersonal and relationship building skills.
- Passion and drive for continuous improvement and transformational change, with a business owner mentality.
This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.
#LI-Fi
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$198,300—$327,200 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
