Social & Community ServicesResidential & Direct Support
About the job
Requirements
A high school diploma or equivalent is preferred.
Experience working in residential programs, shelters, human services, or related environments is preferred.
Ability to interact with residents in ways that promote safety, dignity, and empowerment.
Ability to communicate clearly and respectfully while maintaining professional boundaries and recognizing when a line has been crossed into personal matters.
Ability to monitor environments and recognize potential safety concerns.
Ability to maintain clear and accurate records.
Ability to work closely with case managers, supervisors, and other staff to support residents.
Ability to arrive on time for assigned shifts, including evenings, nights, weekends, or holidays.
Ability to interact frequently with residents in crisis or high-stress situations.
Ability to move throughout the building to conduct rounds and respond to resident needs, walk throughout the facility regularly, and lift and move supplies weighing up to 50 pounds.
Ability to respond quickly to safety concerns or resident needs.
Responsibilities
Support guests at the YWCA Comfort Center and help maintain a safe, welcoming, and respectful environment while providing day-to-day operational support.
Ensure a safe, secure, comfortable, and supportive environment consistent with the YWCA’s philosophy, policies, procedures, and approach to caring for homeless individuals.
Support the YWCA mission of eliminating racism and empowering women by creating an environment grounded in dignity, respect, and trauma-informed care.
Supervise guests in the program, including coaching them on program policies and rules and potential consequences for violations.
Address immediate basic needs and orient guests to the comfort center program.
Provide supplies to meet basic needs, such as snacks or meals, linens, containers for belongings, and hygiene supplies.
Provide conflict resolution, crisis intervention, and support as needed.
Plan, conduct, and monitor guest group meeting sessions and other activities.
Maintain statistical accountability.
Provide clear and concise daily log entries and maintain an up-to-date daily log and census.
Complete shift-specific tasks such as chore assignments, cleaning, laundry, and intake sheets.
Maintain shift-to-shift communication in the staff journal.
Answer telephone calls, respond to inquiries, and provide resources and referrals.
Conduct facility safety checks at least once each night, including in sleeping and resting areas.
Communicate maintenance or repair needs in the communication journal and immediately address any immediate safety concerns.
Monitor the fire, security, and alarm system.
Attend mandatory staff meetings and required training sessions.
Conduct basic intake information for each new guest.
Demonstrate cultural competence and integrate that understanding into daily responsibilities.
Maintain a safe and orderly living environment, build respectful relationships with guests, ensure accurate documentation and compliance, help guests feel supported and treated with dignity, and contribute positively to team operations and program culture.
Desired Qualifications
Experience working in residential programs, shelters, human services, or related environments.
Position Overview
The Resident Assistant (RA) plays a critical role in supporting guests at the YWCA Comfort Center. Resident Assistants help maintain a safe, welcoming, and respectful environment while providing day-to-day operational support for the Comfort Center.
RAs ensure a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of the YWCA, including our approach to care for homeless individuals.
Resident Assistants also support the YWCA mission of eliminating racism and empowering women by creating an environment grounded in dignity, respect, and trauma-informed care.
Pay: $20 per hour
Shifts Available:
Monday through Friday (4pm - 12am)
Monday through Friday (5pm - 1am)
Monday through Friday (12am - 8am)
Monday through Friday (1am - 9am)
Saturday through Sunday (4pm - 12am)
Saturday through Sunday (5pm - 1am)
Saturday through Sunday (12am - 8am)
Saturday through Sunday (1am - 9am)
Key Responsibilities
Supervise guests in the program including coaching guests on program policies and rules as well as potential consequences for violation of program policies/rules.
Address immediate basic needs, orienting the guest to the comfort center program.
Provide supplies to meet basic needs such as snack/meal, linens, container for their belongings and hygiene supplies.
Provide conflict resolution, crisis intervention and support as needed.
Plan, conduct and monitor guest group meeting sessions and other activities.
Maintain statistical accountability.
Provide clear and concise daily log entries.
Maintain up to date daily log/census.
Complete shift specific tasks such as chore assignments, cleaning, laundry, intake sheets, etc.
Maintain communication shift-to-shift in staff journal.
Answer telephone and respond to inquiries. Provide resources and referrals.
Conduct regular (at least once/a night) facility safety checks, including sleeping/resting areas.
Communicate any needs (maintenance or repairs) in the communication journal. Any immediate safety concerns will be addressed immediately.
Monitor fire/security/ alarm system.
Attend mandatory staff meetings and required training sessions.
Conduct basic intake information of each new guest
Demonstrate cultural competence as well as integrate understanding into daily responsibilities.
Qualifications
Education - High school diploma or equivalent preferred.
Experience - Experience working in residential programs, shelters, human services, or related environments preferred.
Skills
Strong interpersonal communication skills
Ability to remain calm and professional in stressful situations
Basic administrative and documentation skills
Ability to work with individuals from diverse backgrounds
Core Competencies
Successful Resident Assistants demonstrate:
Trauma-Informed Approach Ability to interact with residents in ways that promote safety, dignity, and empowerment.
Communication & Boundaries Clear, respectful communication while maintaining professional boundaries and understanding when a line has been crossed into personal matters.
Situational Awareness Ability to monitor environments and recognize potential safety concerns.
Documentation Accuracy Ability to maintain clear and accurate records.
Team Collaboration Ability to work closely with case managers, supervisors, and other staff to support residents.
Work Environment / Requirements
Resident Assistants work in a shelter environment serving individuals and families experiencing housing instability.
The role requires:
Shift-based scheduling (including evenings, nights, weekends, or holidays) with the ability to arrive on time for assigned shift.
Frequent interaction with residents in crisis or high-stress situations
Ability to move throughout the building to conduct rounds and respond to resident needs
Ability to walk throughout the facility regularly
Ability to lift and move supplies weighing up to 50 pounds
Ability to respond quickly to safety concerns or resident needs
What Success Looks Like in This Role
Successful Resident Assistants:
Maintain a safe and orderly living environment
Build respectful relationships with guests
Ensure accurate documentation and compliance
Help guests feel supported and treated with dignity
Contribute positively to team operations and program culture
YWCA Binghamton and Broome County is an Equal Opportunity Employer committed to creating and maintaining an inclusive workplace in which all individuals are treated with dignity, respect, and fairness.
We prohibit discrimination and harassment in employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex, pregnancy or pregnancy-related condition, childbirth or related medical condition, sexual orientation, gender identity or expression, age, disability, genetic information or predisposing genetic characteristics, marital status, familial status, guardianship or adoption status, military or veteran status, status as a victim of domestic violence, arrest or conviction record where protected by law, use of a service animal, or any other characteristic protected by applicable federal, state, or local law.
This commitment applies to all aspects of employment, including recruitment, hiring, placement, compensation, benefits, training, promotion, transfer, discipline, termination, and all other terms and conditions of employment.
YWCA Binghamton and Broome County also prohibits retaliation against any applicant or employee for raising a good-faith concern regarding discrimination or harassment, requesting a reasonable accommodation, exercising a legally protected right, or participating in an investigation or proceeding concerning such matters.
Reasonable accommodations are available to qualified applicants and employees with disabilities, pregnancy-related conditions, sincerely held religious beliefs or practices, and in other circumstances as required by law.