Telephone Operator
Tower Health
Telephone Operator
Tower Health
Health system operating hospitals and providers
Work Schedule: PRN Position, Rotating Shift with weekend and holiday rotation required.
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.
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Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
At Tower Health, building a culture of belonging is written into our organizational strategic goals. We understand that fulfilling our vision to proactively advance healthier communities requires a workplace culture that fosters inclusion, belonging, and respect; a workforce committed to equitable access to care; and a shared purpose of providing health and healing to all in need. Join us in our mission to deliver an outstanding Tower Experience for all.
Tower. You Belong Here.
Health system operating hospitals and providers
Tower Health is a large health system in the Philadelphia region that runs four acute-care hospitals, a rehabilitation center, a health sciences school, and a broad provider network with over 1,100 physicians across 130 locations. It delivers a full range of medical services, from prevention and screenings to advanced surgeries and rehabilitation, supported by more than 10,000 team members and about 1,200 beds. Its approach centers on coordinated care across its hospitals and network to meet patients’ needs in multiple locations. What sets Tower Health apart is its size, breadth, and recognition: its hospitals have earned national awards for advanced care in areas like neurosurgery, stroke, cardiac and vascular surgery, trauma, hematology, and oncology. The company’s goal is to provide high-quality care and improve access for its roughly 2.5 million residents, continually expanding services and education through its hospital network and health science programs.
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