Finance Operations and Customer Experience Manager

Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Purpose/summary:

• Lead a team to deliver the value proposition across all customer segments by ensuring timely and accurate invoicing (including internal customers/ICBs) and proper, on-time soft and hard job closure

• Drive best-in-class performance by owning FinOps activities and ensuring end-to-end LLP service excellence

• Own and govern standardized FinOps processes across the Maersk network

• Drive process standardization and alignment across clients and functions

Key Responsibilities

• Set clear goals and expectations to drive high performance and accountability

• Foster a culture of excellence, ownership, and continuous development

• Monitor team performance and provide coaching to ensure KPI delivery

• Oversee FinOps activities and ensure execution meets service standards

• Champion “The Maersk Way” in team behaviors and decision-making

• Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks

• Act as the escalation point for service issues and drive timely resolution

• Escalate critical risks and lead resolution with relevant stakeholders

• Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery

• Participate in cross-functional customer teams to drive alignment and shared accountability

• Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability

• Streamline downstream FinOps processes to support SCM operations and joint KPI delivery

Qualifications

• Strong experience in logistics, operations, or finance operations

• Proven ability to lead teams and deliver performance targets

• Experience in managing customer-focused operations

• Strong understanding of end-to-end business processes

• Ability to drive performance, accountability, and continuous improvement

• Experience in handling escalations and managing risks effectively

• Strong communication and stakeholder management skills

• Customer-focused mindset with commitment to service excellence

• Results-driven, with the ability to deliver through people

• Comfortable working in a fast-paced, matrix environment

• Strong experience in Lead Logistics processes for the respective area

• Understanding of Maersk systems across Ocean & L&S

• Strong communication, influencing and stakeholder management skills

• Highly customer-centric

• Result-driven combined with the ability to achieve results through people

• Comfortable working in a matrix organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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