Houseperson

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Houseperson. Reporting to the Executive Housekeeper, the Houseperson is a vital member of the housekeeping team, ensuring that guest rooms and public areas consistently meet the highest standards of cleanliness, presentation, and comfort. This role plays a key part in delivering exceptional guest experiences while supporting the smooth and efficient operation of the housekeeping department. 

Key Responsibilities  

Guest Room & Public Area Maintenance 

• Clean and maintain guest rooms, including vacuuming, dusting, polishing, stripping and waxing floors, and maintaining general order. 

• Ensure public areas are clean, tidy, and presentable at all times. 

• Respond promptly and courteously to guest requests for cleaning or additional services. 

• Report any maintenance issues, safety hazards, or operational concerns to the Housekeeping Supervisor. 

Safety & Compliance 

• Follow all safety procedures, regulations, and hotel hygiene standards. 

• Maintain a clean, organized, and safe work environment. 

Teamwork & Operational Support 

• Work independently with attention to detail, while also collaborating effectively with the housekeeping team. 

• Support Room Attendants and the wider Housekeeping team with linen delivery, cart restocking, and supply replenishment as required. 

• Support colleagues during peak periods or special events as required. 

• Assist in training new team members and sharing best practices for efficiency and quality. 

• Perform other duties as assigned. 

Qualifications

What will you bring to this role?  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·  

Experience 

• Previous experience in housekeeping or cleaning services, preferably in a luxury hotel or resort environment. 

• Experience responding to guest requests and supporting operational standards is an asset. 

Education  

• High school diploma or equivalent preferred

Competencies, Knowledge & Skills 

• Strong attention to detail and high standards of cleanliness and presentation. 

• Excellent customer service skills and professional demeanor. 

• Ability to follow safety procedures and operational protocols. 

• Ability to work efficiently, both independently and as part of a team. 

Personal Attributes, Culture & Values

• Reliable, adaptable, and committed to excellence. 

• Proactive and service-oriented with a focus on guest satisfaction. 

• Flexible to work varied shifts, including evenings, weekends, and public holidays. 

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions. 

• Foster an inclusive environment where every individual feels valued and respected 

Circumstances 

• Flexibility to work a variety of shifts including evenings, weekends, holidays, extended hours. as required by operational needs. 

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.