Receptionist & Office Coordinator

RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers’ compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.

Position Summary

The Receptionist & Office Coordinator serves as the first point of contact for clients, business partners, and employees visiting the RT Specialty Kansas City office. This role is responsible for creating a welcoming and professional office experience while supporting day-to-day office operations, administrative activities, meeting coordination, and employee engagement initiatives.

In addition to managing front desk responsibilities, this position plays an important role in supporting a collaborative and high-performing office environment. The ideal candidate is highly organized, customer-focused, and proactive, with strong communication skills and a desire to build a long-term career within a growing organization.

This is an excellent opportunity to join a leading wholesale insurance brokerage, gain exposure to a dynamic professional services environment, and develop skills that can lead to future opportunities in operations, brokerage support, administration, recruiting, marketing, and other business functions across RT Specialty.

Location: This is a part time in-office position that will be 30 hours per week and will report to our Kansas City, MO office (1100 Walnut St. Suite 3200 Kansas City, MO 64106)

What will your job entail?

• Serve as the first point of contact for visitors, clients, business partners, and employees, creating a welcoming and professional office experience.
• Manage incoming calls and direct inquiries to the appropriate individuals or departments.
• Provide information regarding office locations, directions, contact information, and general company inquiries.
• Coordinate visitor registration and guest access through the visitor management system.
• Schedule, coordinate, and maintain conference room calendars, meeting space reservations, and office events.
• Receive, sort, and distribute incoming mail, packages, and deliveries while coordinating overnight and courier services, including FedEx and UPS.
• Maintain office supply inventory and coordinate ordering to support daily business operations.
• Assist with administrative projects, document preparation, data entry, filing, scanning, copying, and other office support functions.
• Partner with office leadership and team members to help maintain a professional, organized, and efficient workplace environment.
• Support employee engagement activities, meetings, and office initiatives as needed.
• Provide exceptional customer service while building positive relationships with internal and external stakeholders.
• Contribute to special projects and additional administrative responsibilities as assigned.

Required Qualifications

• Bachelor's degree in Business Administration, Communications, Hospitality, Marketing, or a related field.
• Minimum of 6 months of experience in reception, customer service, hospitality, office administration, administrative support, or a related role.
• Strong interpersonal, verbal, and written communication skills.
• Exceptional organizational skills with strong attention to detail.
• Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
• Ability to work independently while collaborating effectively with teammates and business partners.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Professional demeanor with a customer-focused approach to service.

Preferred Qualifications

• Experience supporting front office operations, office administration, customer service, hospitality, or professional services environments.
• Experience scheduling meetings, coordinating events, managing calendars, or supporting office operations.
• Familiarity with visitor management systems and office technology platforms.
• Experience utilizing AI-powered productivity tools such as Microsoft Copilot, ChatGPT, Claude, or similar technologies.
• Microsoft Office Specialist (MOS) or Certified Administrative Professional (CAP) certification.

Why Join RT Specialty?

At RT Specialty, you'll be part of a collaborative and entrepreneurial culture where employees are encouraged to learn, grow, and build rewarding careers.

As a member of our Kansas City team, you'll gain exposure to a variety of business functions while developing valuable skills in administration, operations, client service, and relationship management.

We believe in investing in our people and creating opportunities for internal growth. This role provides a strong foundation for individuals looking to expand their professional experience and explore future career paths within operations, brokerage support, recruiting, marketing, finance, human resources, and other areas of the organization.

If you enjoy building relationships, creating outstanding experiences for others, and contributing to a positive office culture, we'd love to hear from you.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $20.00 - $23.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.